App review pending since July 18 – no update for nearly 2 months

Questions
1

:bullseye: What is your goal?

Get an update on our ChatConnectX custom app review, submitted on July 18, 2026, and find out how to reach a human reviewer since our email follow-ups haven’t received a response.

:thinking: What is the problem & what have you tried?

We submitted our custom app “ChatConnectX” for review on July 18, 2026. We received the initial email the same day asking us to complete a form, which we submitted on August 6.

Since then, I’ve sent 2 follow-up emails to [email protected] and only received automated “request received” acknowledgments — no update from a human reviewer.

Could anyone point me to the right way to escalate this, or is there a Make team member who could take a look at the review request submitted by [email protected]?

:link: Create public scenario page

:camera_with_flash: Screenshots (scenario flow, module settings, errors)

make_update.png
make_update.png2840×1194 251 KB

4

Hey there @ahachat :waving_hand:

Thank you for bringing this to my attention, and we apologize for the delay. The team that is responsible for the Custom Apps is trying their best to review all the apps as soon as possible. I’ve brought this up internally, and my colleague confirmed that they have just replied to you with the feedback.

Thank you for your patience and understanding :folded_hands:

5

Thank you for getting back to us and for following up internally.

We really appreciate your help. We look forward to having our app reviewed soon and will continue to wait for the team’s feedback.

Thank you again for your support and understanding! :folded_hands: