App Review

Beginner Questions
1

:bullseye: What is your goal?

We want our custom app to get approved

:thinking: What is the problem?

We submitted our Custom App for review. After waiting, we received feedback several times requesting changes, which we made and then resubmitted the app for review.

However, after making the latest requested changes, we have received the same response several times asking us to make further changes, without any specific details or clarification about what exactly needs to be changed.

Could you please let us know who we can contact to get more detailed information about what needs to be fixed in order for our app to pass the review?

:test_tube: What have you tried so far?

We contacted [email protected] to clarify the review status, but later we stopped receiving responses

4

Hey there @Brizo_CRM :waving_hand:

We apologize for the delay in replies. Our team is unfortunately dealing with a backlog, so some of the responses might be delayed. Could you please let me know the name of your app? That way I can ask the team for the status.

Thank you for your patience :folded_hands:

6

Hi,

Thank you for getting back to me. The name of the app is Brizo CRM.

I would appreciate it if you could check with the team regarding the status and let me know when there is an update.

Best regards,

7

Hey @Brizo_CRM

Thanks for the info. Let me reach out to the devs, and I’ll get back to you asap!

8

Sounds good, thanks! I’ll wait for your update.

Best regards,
Brizo Team

9

Hello @Brizo_CRM :waving_hand:

Our developers checked the status and noticed that they sent their detailed feedback with comments on 17th of August, and they haven’t heard from you regarding the app since. Could you please check whether you have seen this message?

10

Hi,

Yes, we received the message with the detailed feedback on August 17th. We addressed all of the points mentioned in the review and made the necessary changes.

After that, we submitted the app for review several times, but unfortunately, we did not receive any further response. Eventually, the review was cancelled due to the lack of feedback.

Could you please check the status on your side and let us know how we should proceed with the review?

Best regards,
Brizo Team

11

Hey @Brizo_CRM

Thanks for clearing this up for me!

Our devs have looked at your review and sent you another batch of feedback, as there are still some areas that need improvement.
Please, once you read the feedback and implement the changes, let our developers know you’ve updated the app.

Thanks a lot!

12

Hi! Thanks for the update. We’ve received the feedback and will review all the suggested changes. I’ll get back to you once we’ve gone through everything and implemented the necessary updates.

Best regards,
Brizo Team