# Can not access account

**URL:** <https://community.make.com/t/can-not-access-account/25538>\
**Category:** Questions\
**Tags:** error\
**Created:** [January 26, 2024, 9:43pm UTC](https://community.make.com/t/can-not-access-account/25538 "2024-01-26T21:43:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![anthonyfenn](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@anthonyfenn](https://community.make.com/u/anthonyfenn)\
**Post date:** [January 26, 2024, 9:43pm UTC](https://community.make.com/t/can-not-access-account/25538/1 "2024-01-26T21:43:31Z")

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I’m looking for help accessing an account. I have tried to create an account and the process finishes but I never receive the verification email. When I try to login, it says invalid email or password. Password reset says email sent if account exists, but email never arrives. I have tried to create a linked account with Google and Github, but both fail because my email address is already in use. I can’t open a support ticket, because you have to be logged in to create a support ticket.

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**Author:** ![samliew](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/samliew/32/13327_2.png) [@samliew](https://community.make.com/u/samliew)\
**Post date:** [January 27, 2024, 2:30am UTC](https://community.make.com/t/can-not-access-account/25538/2 "2024-01-27T02:30:46Z")

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Check your spam folder just in case.

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**Author:** ![anthonyfenn](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@anthonyfenn](https://community.make.com/u/anthonyfenn)\
**Post date:** [January 28, 2024, 3:49pm UTC](https://community.make.com/t/can-not-access-account/25538/3 "2024-01-28T15:49:43Z")

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Thank you for the suggestion. I have checked it multiple times and there is nothing from [make.com](http://make.com) in spam.

I also received a confirmation email to create this community account from the [make.com](http://make.com) domain without it hitting spam.

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**Author:** ![Michaela-Inactive](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/michaela-inactive/32/29_2.png) [@Michaela-Inactive](https://community.make.com/u/Michaela-Inactive)\
**Post date:** [January 29, 2024, 8:14am UTC](https://community.make.com/t/can-not-access-account/25538/4 "2024-01-29T08:14:57Z")

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Hello @anthonyfenn welcome to the community 👋

Thank you very much for raising this here and apologies for the trouble you’re facing with verifying your account.

Our Support team can totally help you with this. I understand that you cannot create a ticket since you cannot log in but could you please reach out to them via **[this form](https://www.make.com/en/contact-us)**?

In the **How can we help you?** dropdown, please select **Anything else**.

 ![Screenshot 2024-01-29 at 9.11.45](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/d/4/d4f9febd878006a456608be9467de2337f751762.png)

  

Thank you 🙏

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<div class="post-metadata">

**Author:** ![anthonyfenn](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@anthonyfenn](https://community.make.com/u/anthonyfenn)\
**Post date:** [January 29, 2024, 4:18pm UTC](https://community.make.com/t/can-not-access-account/25538/5 "2024-01-29T16:18:49Z")

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Done. Hopefully I get an answer. Thank you.

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**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\
**Post date:** [February 23, 2024, 7:47am UTC](https://community.make.com/t/can-not-access-account/25538/7 "2024-02-23T07:47:05Z")

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