# Cloud convert conversion input task unknown error

**URL:** <https://community.make.com/t/cloud-convert-conversion-input-task-unknown-error/63100>\
**Category:** Questions\
**Tags:** airtable, api\
**Created:** [December 4, 2024, 2:26am UTC](https://community.make.com/t/cloud-convert-conversion-input-task-unknown-error/63100 "2024-12-04T02:26:33Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Codi\_Cook](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@Codi\_Cook](https://community.make.com/u/Codi_Cook)\
**Post date:** [December 4, 2024, 2:26am UTC](https://community.make.com/t/cloud-convert-conversion-input-task-unknown-error/63100/1 "2024-12-04T02:26:33Z")

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sending an audio file to cloud convert from google drive gives me this error

> export/url (INPUT\_TASK\_FAILED): Input task has failed, convert (UNKNOWN\_ERROR): Unsupported codec id in stream 0. Conversion failed

same error as [this](https://community.make.com/t/cloud-convert-export-url-input-task-failed-input-task-has-failed-convert-unknown-error-unsupported-codec-id-in-stream-0-conversion-failed/9415)

set up:

 ![Screenshot 2024-12-04 at 10.23.41 AM](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/7/9/798158d4d16dc29c166c1551fcaa74ea8c08c971.png)

error:

 ![Screenshot 2024-12-04 at 10.24.06 AM](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/3/d/3de23d7c53faa3e0802779b29266dd5be19d8f52.png)

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**Author:** ![Elsa\_Del\_Pino](https://avatars.discourse-cdn.com/v4/letter/e/3e96dc/32.png) [@Elsa\_Del\_Pino](https://community.make.com/u/Elsa_Del_Pino)\
**Post date:** [January 20, 2025, 10:24pm UTC](https://community.make.com/t/cloud-convert-conversion-input-task-unknown-error/63100/2 "2025-01-20T22:24:46Z")

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I am getting a similar error trying to convert a file from HEIC to PNG. I don’t know whaat else to do, I have tried everything 😕

 ![Screenshot 2025-01-20 at 6.17.29 PM](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/5/5/559b0c1dc0ec1cc41dac15b0dcb05f8f83efd295.jpeg)

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**Author:** ![Jen\_Diehl](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Jen\_Diehl](https://community.make.com/u/Jen_Diehl)\
**Post date:** [March 16, 2025, 9:24pm UTC](https://community.make.com/t/cloud-convert-conversion-input-task-unknown-error/63100/3 "2025-03-16T21:24:29Z")

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Did you fix it if so how?

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<div class="post-metadata">

**Author:** ![Jen\_Diehl](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Jen\_Diehl](https://community.make.com/u/Jen_Diehl)\
**Post date:** [March 16, 2025, 9:25pm UTC](https://community.make.com/t/cloud-convert-conversion-input-task-unknown-error/63100/4 "2025-03-16T21:25:31Z")

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Did you fix it if so can you tell me how please

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<div class="post-metadata">

**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\
**Post date:** [June 14, 2025, 8:27pm UTC](https://community.make.com/t/cloud-convert-conversion-input-task-unknown-error/63100/5 "2025-06-14T20:27:34Z")

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