Connection failure between Slack and Google Sheets

Beginner Questions
, ,
1

:bullseye: What is your goal?

I want to establish a connection between Slack and Google Sheets.

:thinking: What is the problem?

I’m starting a project in Make, integrating the Google Sheets module with the “Watch New Records” function and connecting it to the Slack module with the “Send a Message” function. When I select “Create Connection,” the “Connection Type” options don’t appear, preventing me from selecting “Slack (user).” The “Create Connection” button loops for several minutes without responding, and I have to cancel the operation to continue. Could you please provide some recommendations to resolve this issue? Thank you very much.

:test_tube: What have you tried so far?

I’ve deleted and re-uploaded the Slack module several times, cleared my browser cookies and history, and restarted all apps, all without success.
I would appreciate any help in resolving this issue. Thank you very much.

3

Welcome to the Make community!

Does this only occur for the “Send a Message” module? Can you try setting up the connection using another Slack module first? Can you try editing your scenario temporarily in an incognito window to create the connection?

If the error persists,

Contact Make Support

For technical issues or bugs like this, contacting Make support by creating a ticket is the only official option available to paid Make customers. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will also be able to reach out to the developer. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem too. Here are some things you can do —

  1. Check the Make Status page to see if it is an ongoing network-wide issue/outage, and view any updates of internal investigations (example).

  2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:

    tags:error   bug   "not working"

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a free Pro account to access this page.)

Screenshot of the Create New Ticket page

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.

Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription tab. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.

Hope this helps! If you are still having trouble, please provide more details.

— @samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!–mcs

1 Like
4

Thank you very much for the recommendations, I will put them into practice and will be recording the findings on this site for future consultations.

5

Good morning. I’m letting you know that for the umpteenth time I restarted the previously mentioned project and I was finally able to make the connection, so the problem has been resolved. The only thing I did before starting was to delete the MAKE extension from Google Sheets, I don’t know if this was affecting it. In a moment I will add the MAKE extension again to check if this was the problem. Greetings.

1 Like