Difficulty accessing the getresponse application

Hello guys, I’m using the getresponse application for several scenarios and for some reason it stopped working only this getresponse application, and when talking to support they told me that I should use another updated application of the same, but when I put this new application and login to it, it is not possible to connect because the account that uses getresponse is a business account with its own domain of getresponse! Does anyone have an idea of ​​another way? I already asked support for help but they are taking a long time waiting to respond and help

I would request you, please share a few error screenshots (if available).

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Two image for exemple

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