Error for make a connection to Make app

Questions
,
1

:bullseye: What is your goal?

Connect to Make app through OAuth2 connection

:thinking: What is the problem & what have you tried?

Getting error:
User doesn’t exist: User not found based on the token subject.

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3

Could you provide more details as to the steps you took to reach this error? Some screenshots would help.

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4

I click on “Make the connection.” I enter the environment URL for the US. I get a pop-up to verify and allow Make to connect to my account. After I authorize, the first pop-up goes away and an error pop-up appears.

5

I validated this on eu1, eu2, and us1 → I can’t reproduce the same error.

Are you sure you are logged into the same account that has access to an account in the US1 environment?

Have a nice day,
Michal

6

Yes I am logged into the correct account

8

I see you set us1 as the region in the Environment URL, but the scenario runs in us2. Could you try that one?

9

Thank you. Wow I feel stupid for not paying attention to that.

10

Ah, did it work? In any case, if this is the cause of the problem then the error message is not clear. I understand the message in hindsight, but Make could improve it.

11

yes this was the answer. I agree. It should have been obvious to me that I should have paid attention to us2, but I haven’t needed to work with the environment URL, but once before a while back. The message would never have told me that’s what I messed up on.