# Failed open ai API Call using Make.com. Status Failed

**URL:** <https://community.make.com/t/failed-open-ai-api-call-using-make-com-status-failed/31988>\
**Category:** Questions\
**Tags:** open-ai, api\
**Created:** [March 28, 2024, 2:35pm UTC](https://community.make.com/t/failed-open-ai-api-call-using-make-com-status-failed/31988 "2024-03-28T14:35:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Dean1](https://avatars.discourse-cdn.com/v4/letter/d/6a8cbe/32.png) [@Dean1](https://community.make.com/u/Dean1)\
**Post date:** [March 28, 2024, 2:35pm UTC](https://community.make.com/t/failed-open-ai-api-call-using-make-com-status-failed/31988/1 "2024-03-28T14:35:36Z")

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I’m using ChatGPT-4 to create a customer support message. The automation sends the customer support message from our tool to an AI assistant that I created with all our brand’s data. Since yesterday it was working well, but suddenly after it has been giving problems.

The issue is that when I send the message itself on the playground it creates a solid message. But when I make the API call to my GPT Assistant it gives me an error marking the operation status as failed.

Anyone know what could it be? Thx

In case anyone is acquainted with Make .com, here’s the error:  
Run has been ended with an invalid status “failed”.

 ![Screenshot 2024-03-28 at 15.35.05](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/2/8/28038e107e0d875192885ce72803b3ce31c43cbc.jpeg)

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**Author:** ![samliew](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/samliew/32/13327_2.png) [@samliew](https://community.make.com/u/samliew)\
**Post date:** [March 30, 2024, 2:38pm UTC](https://community.make.com/t/failed-open-ai-api-call-using-make-com-status-failed/31988/2 "2024-03-30T14:38:36Z")

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This appears to be glitches on OpenAI’s end.

For more information, see

- [Failed API Call using Make.com. Status Failed - API - OpenAI Developer Forum](https://community.openai.com/t/failed-api-call-using-make-com-status-failed/590917)
- [Failed Run Status when using assistance&threads - API - OpenAI Developer Forum](https://community.openai.com/t/failed-run-status-when-using-assistance-threads/528095)
- [https://www.make.com/en/app-improvement-ideas/p/openai-chatgpt-assistants-api](https://www.make.com/en/app-improvement-ideas/p/openai-chatgpt-assistants-api)

For complex technical issues or bugs like this, directly [contacting support](https://www.make.com/ticket) can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.

You can open a [new ticket](https://www.make.com/ticket), or if you are unable to login for some reason, you also can reach support using the [contact form on the website](https://www.make.com/contact-us).

If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.

In the meantime you can handle the errors using Error Directives.

For more information, see [Error Handlers in Make](https://www.youtube.com/playlist?list=PLRE9E-rAD8U10mx2TRs54Nq1XJDdK9Kx4) - YouTube playlist

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<div class="post-metadata">

**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\
**Post date:** [May 14, 2024, 6:19am UTC](https://community.make.com/t/failed-open-ai-api-call-using-make-com-status-failed/31988/3 "2024-05-14T06:19:35Z")

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