# Gmail html tags problem

**URL:** <https://community.make.com/t/gmail-html-tags-problem/66410>\
**Category:** Questions\
**Tags:** error\
**Created:** [January 15, 2025, 2:32pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410 "2025-01-15T14:32:00Z")\
**Posts on this page:** 11\
**Page:** 1

<div class="post-metadata">

**Author:** ![Stanislas\_Berteloot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/stanislas_berteloot/32/30520_2.png) [@Stanislas\_Berteloot](https://community.make.com/u/Stanislas_Berteloot)\
**Post date:** [January 15, 2025, 2:32pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/1 "2025-01-15T14:32:00Z")

</div>

Hello

I want to display a thumbnail image in a gmail message however the module add a back slash to before the url. How can I correct this?

**Input:**  
[  
{  
“cc”: ,  
“to”: [  
“stan@berteloot.org”  
],  
“bcc”: ,  
“from”: “sberteloot@nytromarketing.com”,  
“html”: “

Thank you for your message.

Check out our very personal video message:

\<a href="2" target="\_blank"\> \<\*\*img src="\*\*[https://synthesia-ttv-data.s3.amazonaws.com/video\_data/411a1cc3-4910-4c92-b317-805cc75c2487/thumbnails/default\_with\_play\_button.jpg?AWSAccessKeyId=AKIA32NGJ5TS4EBYEA7M&Signature=z8JYo0d03HCOi9q0RxlbYH8ZzN8%3D&Expires=1736932559\\\](https://synthesia-ttv-data.s3.amazonaws.com/video_data/411a1cc3-4910-4c92-b317-805cc75c2487/thumbnails/default_with_play_button.jpg?AWSAccessKeyId=AKIA32NGJ5TS4EBYEA7M&Signature=z8JYo0d03HCOi9q0RxlbYH8ZzN8%3D&Expires=1736932559%5C%5C%5C)” alt="Video Thumbnail" style="width:100%;max-width:400px;height:auto;border:1px solid #ddd;border-radius:5px"\>

",  
“subject”: “Your personal Video”,  
“attachments”:   
}  
]

**Download input**

[  
{  
“messageId”: “[095f8e6d-0572-89a0-5e35-2db524f731ec@nytromarketing.com](mailto:095f8e6d-0572-89a0-5e35-2db524f731ec@nytromarketing.com)”  
}  
]

see screenshot the the html message:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/4/a/4ae00a47e6cd7b0af0606d0835a796146f0d13de.png)

---

<div class="post-metadata">

**Author:** ![Emmanuel\_Momoh](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/emmanuel_momoh/32/58714_2.png) [@Emmanuel\_Momoh](https://community.make.com/u/Emmanuel_Momoh)\
**Post date:** [January 15, 2025, 2:48pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/2 "2025-01-15T14:48:29Z")

</div>

Hi [Stanislas\_Berteloot](https://community.make.com/u/Stanislas_Berteloot), if I get you correctly, you mean the Gmail module is adding a backslash to the thumbnail URL. I believe this can easily be removed using replace().

---

<div class="post-metadata">

**Author:** ![Stanislas\_Berteloot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/stanislas_berteloot/32/30520_2.png) [@Stanislas\_Berteloot](https://community.make.com/u/Stanislas_Berteloot)\
**Post date:** [January 15, 2025, 2:57pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/3 "2025-01-15T14:57:16Z")

</div>

Hi Emmanuel,

sorry the input bundle did show the issue. here is a screenshot. Since my html seems correct, I am not sure how to proceed.  
I am the only one not able to show a thumbnail in the body of a message?

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/9/7/975b75c6997a605408968ed2703eda89094234e9.png)

---

<div class="post-metadata">

**Author:** ![Emmanuel\_Momoh](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/emmanuel_momoh/32/58714_2.png) [@Emmanuel\_Momoh](https://community.make.com/u/Emmanuel_Momoh)\
**Post date:** [January 15, 2025, 3:24pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/4 "2025-01-15T15:24:48Z")

</div>

Ok , I see the input, This can be extracted with regex. For instance this the string from the bundle you just showed me

👇  
INPUT

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/9/c/9c2915c6a4dab62a226ce1b272d5802ae5a6e041.png)

Using regex, this is the output

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/4/e/4e529caec0e29b9aa87200e43e0c0ddc1867277b.png)

something like this?

---

<div class="post-metadata">

**Author:** ![Stanislas\_Berteloot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/stanislas_berteloot/32/30520_2.png) [@Stanislas\_Berteloot](https://community.make.com/u/Stanislas_Berteloot)\
**Post date:** [January 15, 2025, 3:41pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/5 "2025-01-15T15:41:25Z")

</div>

Thanks for looking into this Emmanuel,  
what I don’t get is that the email coming from Synthesia seems clean:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/7/5/75c7cb270465851578f78447958d571abcac923f.png)

---

<div class="post-metadata">

**Author:** ![Emmanuel\_Momoh](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/emmanuel_momoh/32/58714_2.png) [@Emmanuel\_Momoh](https://community.make.com/u/Emmanuel_Momoh)\
**Post date:** [January 15, 2025, 3:45pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/6 "2025-01-15T15:45:28Z")

</div>

I see, at what point does the backslash start to appear, you could do a screen record to make it clearer

---

<div class="post-metadata">

**Author:** ![Stanislas\_Berteloot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/stanislas_berteloot/32/30520_2.png) [@Stanislas\_Berteloot](https://community.make.com/u/Stanislas_Berteloot)\
**Post date:** [January 15, 2025, 3:57pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/7 "2025-01-15T15:57:00Z")

</div>

here it is. I am SO puzzled

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<div class="post-metadata">

**Author:** ![Emmanuel\_Momoh](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/emmanuel_momoh/32/58714_2.png) [@Emmanuel\_Momoh](https://community.make.com/u/Emmanuel_Momoh)\
**Post date:** [January 15, 2025, 4:36pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/8 "2025-01-15T16:36:38Z")

</div>

ahhh…i see what you mean, can we hop on a call, let me see if I can help

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<div class="post-metadata">

**Author:** ![Stanislas\_Berteloot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/stanislas_berteloot/32/30520_2.png) [@Stanislas\_Berteloot](https://community.make.com/u/Stanislas_Berteloot)\
**Post date:** [January 15, 2025, 5:30pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/9 "2025-01-15T17:30:23Z")

</div>

Thank you @Emmanuel_Momoh for jumping in a call with me.  
You solved it!  
You suggested to remove the “” that surround the url and it worked!  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/c/7/c75dad1f707532be42623d2fe3c1552deedd30ed.png)

---

<div class="post-metadata">

**Author:** ![Emmanuel\_Momoh](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/emmanuel_momoh/32/58714_2.png) [@Emmanuel\_Momoh](https://community.make.com/u/Emmanuel_Momoh)\
**Post date:** [January 15, 2025, 5:46pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/10 "2025-01-15T17:46:16Z")

</div>

You’re welcome, @Stanislas_Berteloot😊!. Glad I could help.

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<div class="post-metadata">

**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\
**Post date:** [January 29, 2025, 5:30pm UTC](https://community.make.com/t/gmail-html-tags-problem/66410/11 "2025-01-29T17:30:42Z")

</div>

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