What is your goal?
Type in a scenario name that includes capital letters.
What is the problem?
Shift keys not working to type capital letters in the scenario name field. Problem affects both left and right shift keys. Using the caps lock key WORKS to type capital letters.
What have you tried so far?
Tried multiple keyboards (wifi and built in laptop keyboard), tried multiple browsers, tried multiple operating systems (Windows and MacOS on different computers), tried multiple make accounts.
All combinations above work fine in all other apps and websites.
Hey Steve! Looks like this might be more appropriate for Make support, unfortunately I do not think there is another solution more than using the āCaps Lockā feature to create scenario names with capital letters
Now, if what you want is to create a field name (variable) you should be able to do so.
Welcome to the Make community!
I can confirm this is a bug.
As this is a community (peer-led) forum, we can only help with using the Make platform (scenario building, troubleshooting error messages, etc.). We cannot assist with account, billing, or technical issues with the platform.
For technical issues and bugs like these, contacting Make support by creating a ticket is the only official option available to Make customers.
How to Create a Support Ticket
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After submitting your support ticket, you should receive a confirmation email with the subject āTicket Createdā together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge
Priority of Tickets
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Resolution
When your issue is resolved one way or another, weād love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.
ā @samliew
I am having the same problem. Caps Lock works, as well as copy/pasting an underscore. However both donāt work with Shift key.
For those who suggested filing a support issue - I did do that at the same time I posted here. Support has confirmed the bug and escalated to developers. I posted here because this is the place that other users can see and find via google searches. I thought I was crazy when I first found this silly bug, and it was super annoying to me that there was nothing pubically visible about it anywhere. I find makeās split between āpublic community discussions and self-helpā and āhidden private/secret bug reportsā to be troublesome. I would prefer an open publicly visible bug and issue and feature request tracker, with voting, updates from make, etc.
Regarding receiving āthousands of support tickets dailyā (that sounds like possibly itās own problem or perhaps a bit of an exaggeration), having a publicly visible issue tracker would probably reduce that by 50% or more, at a guess, due to (again, guessing) many many of the support tickets being essentially duplicates.
Also, regarding the teamās responsiveness - of the ~20 support tickets Iāve filed over the years (yes, we are not actually make beginners), almost all have received prompt support and resolution. We did have one that took over a year and the make team just dropped the ball completely on that one, so we did have to work around it.
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This has been fixed, working for me as of 15 Jan 2026.
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