[HELP] Google Business Profile API (Accounts.ListAccounts) - 0 Quota / 100% Errors in Make.com & Managing Third-Party Client Accounts

How To
1

Hi everyone,

I’m developing an automation in Make.com to manage Google Business Profile review replies, but I’ve hit a persistent and confusing roadblock with the Google Business Profile API.

The Problem: When trying to configure the Google My Business (Google Business Profile) module in Make.com to select the “Account name,” I receive the following error: Failed to load data! [429] Quota exceeded for quota metric 'Requests' and limit 'Requests per minute' of service 'mybusinessaccountmanagement.googleapis.com' for consumer 'project_number:XXXXXXX'.

I’ve checked my Google Cloud Platform (GCP) Console, and the Google Business Profile API logs show that the google.mybusiness.accountmanagement.v1.Accounts.ListAccounts method has a 100% error rate, and, most surprisingly, the quota for this specific service/metric in my GCP project appears as 0 (zero).

What I’ve done and verified:

  1. My Google Cloud OAuth 2.0 application (Client ID, Client Secret) is in “In Production” status, not “Testing.”
  2. The necessary scopes, including https://www.googleapis.com/auth/business.manage, are correctly configured.
  3. The Google account I use for the Make.com connection is the “Owner” of a verified Google Business Profile
  4. I have deleted and re-created the connection in Make.com, even clearing my browser’s cache.

Google’s Context and My Big Question: I’ve attempted to request a quota increase and API access through Google’s forms. Google’s response was that my “company does not have an approved project yet” and that they “only grant API access to companies in good standing who work with clients to manage their business location data” and that I don’t meet those requirements at this time. This implies that OAuth Consent Screen approval is not enough for the Business Profile API.

My Questions to the Community:

  1. Has anyone else experienced this 0 quota or 100% errors for mybusinessaccountmanagement.googleapis.com / Accounts.ListAccounts specifically in Make.com, even with a Google Cloud app in production? How did you resolve it?
  2. Considering Google’s strict policies (which essentially state that every entity doing programmatic/automated API usage must have its own approved API project), how are other Make.com users managing the reading and replying to Google Business Profile reviews for client accounts (businesses they do not own)?
  3. Are there specific configurations, workarounds, or alternative approaches within Make.com or externally that allow for centralized review management for multiple clients while complying with Google’s policies?

Any experience, advice, or direction would be greatly appreciated. I’m trying to build a robust and compliant solution, but this seems to be a significant roadblock.

Thank you very much in advance.

Best regards, Luciano M.

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Welcome to the Make community!

For more information, do view these similar questions previously asked by other community members, which may answer your question:

Do try to search this forum first for existing answers. This may help you get to the solution faster, and also help keep the forum organised. Thanks for your cooperation!

Hope this helps! Let me know if there are any further questions or issues. P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!

— @samliew

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Hi !

I got the exact same issue as @luchomat and got the same answer from Google this week.
I read both the answered questions @samliew linked but I didn’t find an answer to our issue there, same after a search on the community.

Do you have any insight about what we should do ?

Thanks !