I would call myself a proficient Make.com user, but I have an idea and am unsure where to start. Most of our clients come to us through our website where they schedule a consultation call using Acuity Scheduling (aka. Squarespace Scheduling, now, I guess). It’s a great tool but does not have a feature where clients can confirm their appointment. We get about 50% no-shows on these calls, and I’d like to reduce that.
I can customize the email reminders to our consultees and add a button to confirm (or cancel) the consultation call that includes a unique appointment identifier. I’m just not sure how to handle the click. Do I use a Make.com scenario with a webhook and point the link to the webhook address? How do I direct the user to a response page on my site (e.g., thanks for confirming!)?
I don’t need detailed step-by-step – just wondering if anyone here has done this and what the key building blocks would be. I’ve googled this question but didn’t come up with anything.