I'm having a WhatsApp Business Cloud issue with error #131037

Questions
1

:bullseye: What is your goal?

solve error

:thinking: What is the problem & what have you tried?

I created a new WhatsApp Business Cloud connection using the current Embedded Signup flow and selected my existing:

Business Portfolio: Zeroeffort Edits
WhatsApp Business Account: Zeroeffort Edits
Meta authorization completed successfully and showed “Your account is connected to Make.”

I also created a Register a Sender module using the new connection. It completed successfully with:

Initialization :white_check_mark:
Operation :white_check_mark:
Commit :white_check_mark:
Finalization :white_check_mark:

However, the Send a Message module still returns:

[400] [131037] WhatsApp provided number needs display name approval before message can be sent.

I also tested with a fixed recipient number instead of the incoming-message mapping, and the exact same #131037 error occurred.

Please investigate why Meta still considers this sender’s display name unapproved/unsendable despite the successful Embedded Signup and successful Register a Sender operation.

4

Hey there,

you need to raise this with Meta, not with Make.

5

Stoyan is right that the fix is on Meta’s side, but it is worth knowing exactly where to look, because #131037 is a specific step rather than a general problem.

Display name approval is its own Meta review, separate from Embedded Signup and separate from Register a Sender. Both of those can complete successfully while the name is still unapproved, which is exactly the state you are in. Nothing in Make will change it.

Check it in WhatsApp Manager, under your WhatsApp Business Account, in the phone numbers list. Each number shows a display name status next to it. If it says pending review you simply wait, and that review is usually a day or two but can be longer. If it says rejected, the name has to change before anything sends. Meta requires the display name to clearly relate to the business the number belongs to, so a name that is an abbreviation, a slogan, a personal name, or something that does not match your verified business name is the usual reason for rejection. Rename it to match the business name on your portfolio and resubmit.

One practical note while you wait: this is a sending block on that number, so building and testing the rest of the scenario against a different approved number, if you have one, keeps you moving rather than stuck.