# Issue integrating WhatsApp Business Cloud with Make (Invisibility of WhatsApp Account)

**URL:** <https://community.make.com/t/issue-integrating-whatsapp-business-cloud-with-make-invisibility-of-whatsapp-account/108963>\
**Category:** Questions\
**Tags:** whatsapp, make-api, error, webhooks, connections\
**Created:** [May 15, 2026, 11:34am UTC](https://community.make.com/t/issue-integrating-whatsapp-business-cloud-with-make-invisibility-of-whatsapp-account/108963 "2026-05-15T11:34:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![YMK\_Py](https://avatars.discourse-cdn.com/v4/letter/y/839c29/32.png) [@YMK\_Py](https://community.make.com/u/YMK_Py)\
**Post date:** [May 15, 2026, 11:34am UTC](https://community.make.com/t/issue-integrating-whatsapp-business-cloud-with-make-invisibility-of-whatsapp-account/108963/1 "2026-05-15T11:34:09Z")

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![1](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/b/b/bbe6ac9dd2f00fff3938d7bd45417d73c2ad6ffc.jpeg)

Good afternoon,

I hope you are doing well. I am reaching out to request your assistance regarding a technical issue I am experiencing.

**Current Situation:** I currently have my WhatsApp account connected to **Sendpulse** to manage leads. However, Sendpulse does not allow me to integrate leads from web forms directly into the Chat conversations interface. To resolve this, I am trying to build an automation with the following workflow:

1. A web form sends lead information to a **Make Webhook**.

2. Make triggers an automatic **WhatsApp message (template)** to the phone number provided in the form.

To achieve this, I need to have two integrations active on the same WhatsApp account (Sendpulse and Make).

**The Problem:** I am unable to see or select my WhatsApp account when attempting to set up the integration in Make.

**Steps I am following:**

1. In Make, I create a scenario with the **“WhatsApp Business Cloud”** module and click “Create a connection.”

2. I set the “Connection Type” to **whatsapp-business-cloud**.

3. I select the “Signup Mode” as **Regular (recommended)**.

4. A Facebook login window opens to finalize the integration. I select my **Meta Business Portfolio** , but at the stage where my WhatsApp account should appear for selection, it is missing from the list.

**Technical Notes:**

- I have **Full Control** (Admin access) of the WhatsApp account and the Meta Business Suite.

- I have an existing partner (CRM/BSP) associated with the account ( **Sendpulse** ).

- **Two-step verification** is currently disabled on the WhatsApp account I am trying to use.

Could you please advise on what steps I should take to make my WhatsApp account visible so I can complete the integration in Make?

Thank you in advance for your help.

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**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\
**Post date:** [August 13, 2026, 11:48am UTC](https://community.make.com/t/issue-integrating-whatsapp-business-cloud-with-make-invisibility-of-whatsapp-account/108963/4 "2026-08-13T11:48:11Z")

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