Hey everyone…I’ve been fighting with this automation for a couple of hours and can’t seem to figure it out. I built it on my own account and it’s working perfectly, but when I copied the blueprint over for a client, Whisper won’t transcribe the file. I keep getting the error message that the file format is incorrect, but its an m4a file as it should be. I’ve attached some images below… any help would be greatly appreciated.
From your screenshot, it looks alright and doesn’t appear to be issues with the scenario.
For bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
Thanks…do you have any idea how long they usually take for these things?