Issues with Google Sheets → Bitrix24 and Stripe → Bitrix24 integrations after Make update

Questions
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1

:bullseye: What is your goal?

solve my integration problems

:thinking: What is the problem & what have you tried?

Hello,

I am experiencing issues with my scenarios in Make after a recent update.

  1. Google Sheets → Bitrix24

I have a scenario that should create a deal/card in Bitrix24 using data from Google Sheets.

The scenario runs without errors
The deal is created in Bitrix24
However, all fields are empty (no data is being transferred)

I have already checked:

Field mapping in the Bitrix24 module
Data coming from Google Sheets (it appears correctly in Make)
Recreated the scenario from scratch

But the issue persists.

  1. Stripe → Bitrix24

I also have another scenario integrating Stripe with Bitrix24.

This integration was working correctly before the recent Make update
After the update, it stopped working
The scenario either does not trigger properly or does not send data to Bitrix24
Additional info:
Bitrix24 connection is active
Google Sheets connection is active
Stripe connection is active

Could you please help me identify what might be causing these issues?

If needed, I can provide screenshots, scenario export, or execution logs.

Thank you.

:clipboard: Error messages or input/output bundles

.

4

Hello @Gabriel_Covino, can you share screenshots

5

If the scenario runs and the deal is created, but all fields are empty, the most likely problem is that the Bitrix24 field mapping got broken or reset after the update.

Simple things to try:

  1. Open the Bitrix24 module

  2. Re-map every field again by hand

  3. Refresh/reconnect the Bitrix24 connection

  4. Save the scenario and test with new data

Also check this:

  • if Bitrix24 custom fields changed, Make may still create the deal but send blank values

  • if Google Sheets/Stripe data looks correct in Make, then the issue is probably on the Bitrix24 module side

For the Stripe → Bitrix24 scenario:

  • check if the trigger still gives data

  • then check if the Bitrix24 module is receiving that data

  • if yes, re-map the Bitrix24 fields again

Short version:

Deal created + empty fields = mapping problem
No trigger or no data passed = trigger/input problem

I would first refresh the Bitrix24 module and map all fields again from scratch.

6

Had almost the exact same headache after a Make update, especially with scenarios showing “successful” runs but sending empty data. In most cases it really comes down to broken field mapping or silent resets on the Bitrix24 side, so remapping everything manually usually fixes it. Seen similar behavior in tools like Phonexa too, where integrations look fine on the surface but fail at the data layer.

7

I followed all the steps but I’m still getting the same error. The problem isn’t with the mapping, but with the sending of information from Make and the reception from Bitrix. After the last update it became like this.

I don’t know how to proceed.

8

When you mention manual mapping, do you mean looking at all the fields and their addresses and confirming if it’s correct in the make statement? If that’s what you mean, I’ve already done that too.

9

Bitrix 1
Bitrix 11281×921 120 KB

Sheets
Sheets1283×922 122 KB

Print Bitrix CARD
Print Bitrix CARD1835×1022 120 KB

bitrix2
bitrix21269×1028 138 KB

10

I have the same problem.

I noticed that the issue seems to be related to the new connection created through the local application, while the older connection works correctly.

For now, the only workaround I can suggest is using an HTTP request instead of the native Bitrix24 actions/modules in Make.