# Kommo Modules parseCustomFields error

**URL:** <https://community.make.com/t/kommo-modules-parsecustomfields-error/55333>\
**Category:** Questions\
**Tags:** parse, error\
**Created:** [September 18, 2024, 10:25am UTC](https://community.make.com/t/kommo-modules-parsecustomfields-error/55333 "2024-09-18T10:25:04Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![ym](https://avatars.discourse-cdn.com/v4/letter/y/47e85d/32.png) [@ym](https://community.make.com/u/ym)\
**Post date:** [September 18, 2024, 10:25am UTC](https://community.make.com/t/kommo-modules-parsecustomfields-error/55333/1 "2024-09-18T10:25:04Z")

</div>

Hello  
I’m using Kommo modules in [Make.com](http://Make.com) and get this error.

Here are the details:  
Module: Kommo Create Lead  
Error: Function ‘formatTimestamps’ finished with error! Function  
‘parseCustomFields’ finished with error! Bad escaped character in JSON  
at position 19  
Error screenshot:

 ![Screenshot 2024-09-18 at 09.44.40](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/d/e/dec56e611ed073410896a362cd35c41d5c50b7a0.png)

JSON:

[  
{  
“name”: “Test”,  
“\_embedded”: {},  
“contacts\_id”: [  
10970556  
],  
“pipeline\_id”: 9342195,  
“custom\_fields\_values”: [  
{  
“values”: [  
“{"value":  
"Europe\Business+Travel\W\32-55\Eng\_120211406325940691"}”  
],  
“field\_id”: 754744,  
“field\_code”: “UTM\_CONTENT”  
},  
{  
“values”: [  
“{"value": "Facebook\_Mobile\_Feed"}”  
],  
“field\_id”: 754746,  
“field\_code”: “UTM\_MEDIUM”  
},  
{  
“values”: [  
“{"value":  
"1609\Leads\Europe\Static\_120211406325860691"}”  
],  
“field\_id”: 754748,  
“field\_code”: “UTM\_CAMPAIGN”  
}  
]  
}  
]

I think that bad escaped characters are:

{  
“values”: [  
“{"value":  
"Europe\Business+Travel\W\32-55\Eng\_120211406325940691"}”  
],  
“field\_id”: 754744,  
“field\_code”: “UTM\_CONTENT”  
}

{  
“values”: [  
“{"value":  
"1609\Leads\Europe\Static\_120211406325860691"}”  
],  
“field\_id”: 754748,  
“field\_code”: “UTM\_CAMPAIGN”  
}

Kommo module adds additional symbol \ to escape \ in the initial strings:

incoming string  
Europe\Business+Travel\W\32-55\Eng\_120211406325940691

final string  
Europe\Business+Travel\W\32-55\Eng\_120211406325940691

I don’t apply any escape functions, it’s applied by the Kommo module itself.

Without these fields, I save the leads w/o any errors.

how to avoid it? only by replacing \ with empty space?

---

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**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\
**Post date:** [December 17, 2024, 11:25am UTC](https://community.make.com/t/kommo-modules-parsecustomfields-error/55333/2 "2024-12-17T11:25:32Z")

</div>