Locked out of account on very first day for no reason

:bullseye: What is your goal?

I want to get my account unlocked and there’s no reason it should be locked since I just tried starting it today

:thinking: What is the problem?

I spent the entire day setting up my account in my to monitor my Facebook posts for comments and everything was green lighted and when I clicked the save button and tried to turn it on the very first thing that happened was I lost my entire months worth of credits within a couple of seconds and the biggest problem is that there’s a banner that says the account is locked presumably because it thinks I have multiple accounts which I do not. This is my very first experience with make.com so how can I have multiple accounts.

:test_tube: What have you tried so far?

Tried contacting tech support no luck

Hello @Ken_K1,

Welcome to the community!

I’m very sorry to hear about this situation.

Only the support team will be able to help you, as your issue is related to platform security and abuse policies.

Have you already created a support ticket and received a confirmation?
If so, please be assured that the team will treat your case seriously and get back to you with a response.

Have a nice day,
Michal

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