Mailchimp issue

:bullseye: What is your goal?

archive all contacts with “Non-subscribed” status in MailChimp (i.e., transactional ones)

:thinking: What is the problem & what have you tried?

I created a very simple scenario. However, today, a user who should be “archived” still shows as “Not sub.” Is there something wrong? I’m attaching the screenshots.

:link: Create public scenario page

:camera_with_flash: Screenshots (scenario flow, module settings, errors)

Hello,

First of all, please do not share your customer email addresses publicly.

To help you solve your problem - you wrote “however today” - does this mean that the scenario was working during your tests/ earlier?

I can only assume a very common mistake- your scenario uses a “polling” trigger. It is not triggered via Mailchimp but must be triggered on Make. Looks like you have a 2h (120 mins) interval between runs, so it won’t delete contacts earlier.
You should also check how many records can be handled per run (Limit) - if your scenario is set to, for example, 5 records per run, the 6th person will be deleted in the next round.

Unfortunately, I do not have any Mailchimp sandbox account to connect to Make, so I can only use the JSON of your scenario to check the config.
You configured the 1st module to watch new contacts with status “transactional”. If there is another status - the 1st module won’t return this contact.

Please click “Run once” in your scenario to check if the 1st module fetches this contact. If yes- change limit or scheduling. If no- change status.

To avoid accidental data lost I highly recommend playing with 1st module settings with module 2 unlinked (disconnected) from the scenario :slight_smile:

@Piccole_Emozioni Welcome back to the Make Community! :make:
@mszymkowiak is right, there were customer email addresses on your screenshot, so I’ve taken the liberty of blurring them out for you :slight_smile: Thank you for catching that, Michal!

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