# Make organization/account got hacked/hijacked **URL:** \ **Category:** Questions\ **Tags:** error\ **Created:** [November 26, 2025, 11:35pm UTC](https://community.make.com/t/make-organization-account-got-hacked-hijacked/97432 "2025-11-26T23:35:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Chloe\_Conquest](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@Chloe\_Conquest](https://community.make.com/u/Chloe_Conquest)\ **Post date:** [November 26, 2025, 11:35pm UTC](https://community.make.com/t/make-organization-account-got-hacked-hijacked/97432/1 "2025-11-26T23:35:29Z")
### 🎯 What is your goal? Recover my hijacked [Make.com](http://Make.com) account. Our account has been taken over ### 🤔 What is the problem & what have you tried? A bad actor has logged into our account and changed the account e-mail ownership is linked to and we are unable to recover the account. We have e-mailed support and are trying to escalate this issue in as many streams possible. ### 📸 Screenshots (scenario flow, module settings, errors) ![Screenshot 2025-11-27 at 7.50.41 am.png](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/0/2/02f3b9e765ac22f29ad54c8a0e382080427bc09d.png) ---
**Author:** ![samliew](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/samliew/32/13327_2.png) [@samliew](https://community.make.com/u/samliew)\ **Post date:** [November 27, 2025, 3:20am UTC](https://community.make.com/t/make-organization-account-got-hacked-hijacked/97432/3 "2025-11-27T03:20:17Z")
Welcome to the Make community! ### Contact Make Support For account and subscription issues, contacting Make support by creating a ticket is the only official option available to Make customers. You might need to share potentially sensitive information about your account, organisation, which is not advisable here on this public forum. ### Search for Updates First Before creating a support ticket, do try to look around if **others are facing the same problem** too. Here are some things you can do — 1. Check the [Make Status page](https://status.make.com) to see if it is an ongoing network-wide issue/outage and view any updates ([_example_](https://status.make.com/incidents/3v14j2512qfq)). 2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use: [`tags:error`](https://community.make.com/search?q=tags%3Aerror%20in%3Afirst%20order%3Alatest)  [`bug`](https://community.make.com/search?q=bug%20in%3Afirst%20order%3Alatest)  [`"not working"`](https://community.make.com/search?q=%22not%20working%22%20in%3Afirst%20order%3Alatest) ### How to Create a Support Ticket If you are logged-in, you can head to the [new ticket page](https://www.make.com/ticket) to submit a ticket. (_If you are unable to login to your main account, it is advisable to [create an account](https://samliew.com/visit/make-pro) to access this page._) [![Screenshot of the Create New Ticket page](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/b/c/bca1d426b1afb959b1dfe8f09cec8c349b925c19.png)](https://www.make.com/ticket) After submitting your support ticket, you should receive a **confirmation email** with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try [creating a ticket](https://www.make.com/ticket) again. _Example of email subject:_ [#1234567] Ticket created | Technical challenge ### Priority of Tickets If you do not receive a response from Make support, simply **be patient**. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the [Pricing page](https://www.make.com/en/pricing), or on your organisation’s Subscription pag. If you are a free customer, you can [create a _free_ Pro account](https://samliew.com/visit/make-pro) to get quicker support via the ticketing system. ### Resolution When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to [search for answers](https://community.make.com/search?q=error%20status%3Asolved%20min_posts%3A2%20in%3Afirst%20order%3Alatest) to similar problems. Hope this helps! If you are still having trouble, please [provide more details](https://community.make.com/t/mastering-the-make-community-get-started/11682). — @samliew P.S.: investing some effort into the tutorials in the [Make Academy](https://academy.make.com) will save you lots of time and frustration using Make! ---
**Author:** ![Chloe\_Conquest](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@Chloe\_Conquest](https://community.make.com/u/Chloe_Conquest)\ **Post date:** [November 27, 2025, 3:44am UTC](https://community.make.com/t/make-organization-account-got-hacked-hijacked/97432/4 "2025-11-27T03:44:13Z")
Thanks for your response @samliew, We tried creating a new account to submit a ticket however it seems we aren’t able to submit one without upgrading. As shown in the below screenshot ![Screenshot_2](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/a/9/a9713a64c5984b9bdc14e4caaf2d09d20bb5bda0.jpeg) We really shouldn’t have to upgrade to get support when we already had a paid account. Is there any other way I can contact someone to help us out? ---
**Author:** ![samliew](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/samliew/32/13327_2.png) [@samliew](https://community.make.com/u/samliew)\ **Post date:** [November 27, 2025, 4:09am UTC](https://community.make.com/t/make-organization-account-got-hacked-hijacked/97432/5 "2025-11-27T04:09:34Z")
> If you are a free customer, you can create a _free_ Pro account to get quicker support via the ticketing system. See link in my previous post… ---
**Author:** ![Michaela-Inactive](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/michaela-inactive/32/29_2.png) [@Michaela-Inactive](https://community.make.com/u/Michaela-Inactive)\ **Post date:** [November 27, 2025, 6:55am UTC](https://community.make.com/t/make-organization-account-got-hacked-hijacked/97432/6 "2025-11-27T06:55:20Z")
Hi @CLOE_LEGOUBE, thank you for raising this in the community. We’re very sorry to hear that you’re facing this situation. We found a support ticket that was created either by you or someone on your team (ticket #1916251). Our Customer Care Team is already responding there and is ready to assist as soon as possible. Wishing you the best of luck in getting this resolved quickly. Just as a heads-up: on the login page, there’s a **“Can’t log in? Click here”** option that can help in similar situations. ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/d/f/df32dfa241b9191d8ad29edf5cd18a1bde05d945.jpeg) ---
**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\ **Post date:** [December 11, 2025, 7:57am UTC](https://community.make.com/t/make-organization-account-got-hacked-hijacked/97432/7 "2025-12-11T07:57:04Z")
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