We have an issue with some of our make scenarios this morning. Search email module for 365 is returning weird array for categories. No changes have been made to the scenario between the 2 screen shots. As you can see, the filter on the search emails is returning a value as though the Category is “New Case” but the output is splitting it up as each letter of New Case being it’s own category. Filters that are based on this category are returning false.
Was all working for weeks with no issue until this morning. Anybody experiencing the same? Suggestions on how to resolve?
Hello,
Welcome to the Community!
As you are using the native module, it is definitely a problem in the “backend” and data parsing.
Please contact Make support at https://www.make.com/en/ticket and provide them with these screenshots.
Have a great day!
PS. Once confirmed by Make that this is a module issue, please add the support ticket ID here - it will help others facing the same issue!
Hi **mszymkowiak
Thanks for your input. Thought that may be the case.
I have raised the matter with support. Will update here with details once I get response/ticket Id.
Thanks again.**
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Support has confirmed the module is not functioning correctly.
Support #1888123
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Hello.
I have the same problem, but support has not yet confirmed the source of the error.
So I don’t have a suitable answer yet.
In addition, I am concerned about error recovery because I will have to create a zone recovery programme, which will use up a lot of credits. Do you have a solution for this?
Thank you for your feedback.
Christelle
Hi,
The answer we got from support was that there was no eta on a fix for this.
We had to change the way our scenarios worked, no longer preserving or filtering based on existing categories found on the email.
They did suggest we make use of the ‘make an api call’ module to achieve the same result as the search module. They provided me a screen shot to show that when done with the api call, the categories return properly in the array.
Dont really know what I am doing with api (hence we use makel), so we wont be using api.
Sorry not more help.
