Mural integration not working. Runtime error code: [403] Logged in user does not have the right scope(s) to access this resource

How To
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1

Hi there,

My goal is to turn data from a Smartsheet file into sticky notes in Mural. (After that, I want to build another automation, which gathers the sticky notes from Mural as CSV files, and hands them back to a Smartsheet project file. But right now I am stuck with the 1st scenario.)

As you can see from the attached files, the Connection in Make seems OK. The error occurs when I start to run the scenario, and it stops immediately when it comes to the Mural module. The error code suggests that there is an authentication or integration problem. I am fully authorized in Mural since I created the project and I use the admin e-mail adress when establishing a connection.

I tried the same scenario with Zapier, and it works just fine. The connection is stable, sticky notes are created in Mural each time I run the scenario. Still I would prefer using Make.com because it offers more configuration options. Can you help me figure out what could have gone wrong?

Thanks in advance.

make-mural-config
make-mural-config675Ă—3273 170 KB

make-mural-error1
make-mural-error1672Ă—712 49.4 KB

2

What module are you using, and what does the external service’s API documentation mention about that endpoint this module is trying to perform?

Can you search for and provide a link to the relevant endpoint/method in the external service’s API documentation?

2 Likes
3

Hi Sam, thanks for helping!

I try to use “Mural - Add a sticky note” module.

I may have found the solution for the problem, just not sure I can configure it properly on my own. This page suggests that since I have Team+ subscription, and I am not an Enterprise client, I can’t directly use an API call:

I have to register my external app like this:

Can you help me with the Make.com URL links?

4

Does anyone have a suggestion on how to deal with this issue? @samliew perhaps? Thank you in advance!