SignNow Email Issue

Beginner Questions
,
1

:bullseye: What is your goal?

Good Evening Im Trying to Automate Customer Emails, But a issue with the last step of my Module. Stripe->Make-> Generate Rental Agreement In SignNow- Automatically Send Out Email with document to sign

:thinking: What is the problem?

The Last Step i having a issue with it actually sending out to the client keep getting a error
[400] 65536: To must not be empty. but am unsure how to actually fix this

:test_tube: What have you tried so far?

My understanding is the customer email is not uploading to the To section of the email in Sign now but i do not see a actually option to add that in the field on make, im unsure if this is a signnow issue or a module issue as im very new at this

:camera_with_flash: Screenshots: scenario setup, module configuration, errors

Make 3.png
Make 3.png1057×837 82.2 KB

Make 2.png
Make 2.png871×1009 61 KB

Make 1.png
Make 1.png1169×974 94.2 KB

1 Like
4

So i have come to conclusion that for some reason when using role based forms the module gets rid of the signers email address but not for free-form signing is anyone able to help me with that

5

Hi there,

You are correct in your observation. When using Role-Based Invite in SignNow with Make, the module handles the email addresses differently than the Free-Form signing option.

The issue is that with Role-Based forms, SignNow expects the email addresses to be assigned to specific roles within the document itself, not passed separately in the To field. The module is designed to pull the email addresses from the roles you have defined in your SignNow template.

Here is how to fix this:

  1. In your SignNow template, make sure you have defined roles for signers and assigned those roles to specific fields in your document.

  2. In the Make module, when you select Role-Based Invite, you need to map the email addresses to the specific roles that exist in your SignNow document template.

  3. Look for a section in the module called Roles or Role Assignments where you can map your dynamic email addresses to each role name.

  4. The Sender Email Address field should contain your email or the email address associated with your SignNow account.

If you are still having trouble, you have two options:

Option A: Switch back to Free-Form signing if you do not need role-based assignments. This allows you to directly specify recipient email addresses in the To field.

Option B: Use the SignNow Make an API Call module to have more control over the invite process. You can construct the API request to send role-based invites with the correct email mappings.

Can you check your SignNow template to see what roles are defined and try mapping your customer email to those specific roles in the module settings?

6

Welcome to the Make community!

Is there any reason why you aren’t using “free-form signing”?

Have you ensured that the roles have been set in the document before sending it?