# Support Options

**URL:** <https://community.make.com/t/support-options/5199>\
**Category:** Questions\
**Created:** [November 23, 2022, 6:01pm UTC](https://community.make.com/t/support-options/5199 "2022-11-23T18:01:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Phillip\_Crum](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@Phillip\_Crum](https://community.make.com/u/Phillip_Crum)\
**Post date:** [November 23, 2022, 6:01pm UTC](https://community.make.com/t/support-options/5199/1 "2022-11-23T18:01:22Z")

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I’m testing out the Make platform as a replacement option for Zapier. So far so good. My question is about support options. All I see is the ability to submit a support ticket into a black hole (did that 24 hrs ago with no response yet) or this community board.

Is there no chat or phone options? Something a bit faster than “submit and pray”?

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**Author:** ![SebastianMertens](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/sebastianmertens/32/4439_2.png) [@SebastianMertens](https://community.make.com/u/SebastianMertens)\
**Post date:** [November 23, 2022, 8:31pm UTC](https://community.make.com/t/support-options/5199/2 "2022-11-23T20:31:33Z")

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Hello @Phillip_Crum you can get certain SLAs depending on your purchased plan. If you are in Free plan it has the slowest response time. [https://make.com/pricing](https://make.com/pricing)

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/2X/9/93fb42eaf92eb84e6283b17b6376797c631437fd.png)

Currently we are looking for people moving from Zapier: [Make Product Owner offer: Migration from Zapier to Make - #3 by DanBorn](https://community.make.com/t/make-product-owner-offer-migration-from-zapier-to-make/5198/3)

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**Author:** ![Phillip\_Crum](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@Phillip\_Crum](https://community.make.com/u/Phillip_Crum)\
**Post date:** [November 23, 2022, 8:46pm UTC](https://community.make.com/t/support-options/5199/3 "2022-11-23T20:46:34Z")

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Thank you for that, Sebastien. I’m currently talking with Dan about meeting up so that’s good.

Had an account with Zapier for 3 years now; $15/month. Come January that IDENTICAL account is going to cost me $133/month. I can only imagine the exodus they’ve created for themselves. So far I LOVE the graphic, drag and drop layout in Make. MUCH preferred to their linear offering.

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**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\
**Post date:** [September 7, 2023, 3:06pm UTC](https://community.make.com/t/support-options/5199/4 "2023-09-07T15:06:05Z")

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