The operation failed with an error. Maximum number of repeats exceeded

Questions
1

Hi team,

I have a scenario that has been working flawlessly for weeks. It runs every Sunday and automatically posts a reel to Instagram Business using the Create a reel post module (via Facebook login).

The video file comes from Airtable (attachment field), always a .mp4 file with a small size (~28MB). The video_url field is correctly mapped from Archivos adjuntos[0].url.

Recently, the Instagram module has started to fail with this error:

“The operation failed with an error. Maximum number of repeats exceeded.”

I’ve tried the following:

  • Added a 15-second Sleep module before the Instagram module

  • Confirmed the URL is valid and downloadable

  • Tested at different times of day

  • Removed HTTP > Get a file, since Instagram requires a public URL, not binary

The rest of the scenario works fine: the video is in Airtable, caption generated, record updated.

The error occurs after around 5 minutes, which makes me think Instagram (Meta) is not responding in time.

Any idea if there are known issues with the reels endpoint?
Is there a way to extend the timeout or trigger controlled retries?
Any other recommendations?

Screenshot attached.

Captura de pantalla 2025-09-07 a las 12.06.13
Captura de pantalla 2025-09-07 a las 12.06.13419×367 22.1 KB

Thanks in advance.

4

Hello @David_Martin_Sanchez, thank you very much for raising this in the community.

I just wanted to let you know that this issue has been reported to our developers for investigation. While they look into this, you can manage this error by using our error handling options.

We recommend checking out our Introduction to Error Handling guide for more details. To give you a quick overview, the two most common directives are:

  • Ignore – allows the scenario to continue by skipping the error.
  • Break – retries the failed operation several times within a time frame you define.

We’re very sorry for any disruptions this may be causing, and thank you for your patience and understanding. :folded_hands:

5

Hi,
I’m having the same issue in the last few days. I have a similar scenario that worked in the last 3 months for posting Instagram Reels for my Agency clients.

Do you have any update about this “Maximum number of repeats exceeded.” problem?

6

Hi @Salon_Up, welcome to the Make Community, and thank you for bringing this up.

We have reported this issue to the Meta team, and we’re working with them to determine the root cause of this. We’ll make sure to provide an update here as soon as there’s any new information available.

Thank you very much for your patience while we work to get clarity on this. :folded_hands:

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