Tutorials - They are useful but out of date

Questions
1

:bullseye: What is your goal?

Following the tutorial videos

:thinking: What is the problem & what have you tried?

I am using the tutorials to learn how to use Make better but the videos show different options than what is shown in the tool IE: scenarios - options when making a connection for example. Can they be updated? It would make following the videos a lot easier. Thank you…

1 Like
3

Welcome to the Make community!

Contact Make Support

As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting scenario/module error messages, etc.). We cannot assist with updating of outdated help centre/documentation content, hence you should contact support via the only official method so that they can forward it to the relevant internal team.

How to Create a Support Ticket

  • If you are unable to log-in, you should use this form to report and resolve your account’s login issue first.

  • When you are logged in to your account, head to the new ticket page to submit a ticket.
    Screenshot of the Contact Support page
    Above: Screenshot of the Contact Support page

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription page. If you are a free customer, you can create a temporary free Pro account to get quicker support via the ticketing system.

Resolution

When your ticket has an update and/or issue is resolved, we’d love to hear details about it, and how support and you worked to resolve it (including use of any workarounds). By posting your findings and solutions in this thread, we are contributing to this knowledgebase to enable others with similar problems to search for answers.

— @samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!