Twilio Module - Watch Calls

[Kishor_Kumar]

Hello,

I am trying to build a scenario where i have added the watch calls to receive calls instantly but it does not seems to be instantly its only scheduled at intervals or i can make it on demand . how to make it instantly received by this make.com module and forward to other number from make.com module create call and record the call as well.

documentation does not have clear things about it and there is no real example on inbound watch calls.

and then i need to forward that call to the other number but before i want to add Whisper as well like whom i am transferring the call should know like this lead is from this website.

there is a option to add twiml in it

do you guys have any week scenario with watch calls and forwarding.

here is my current scenario
watch calls :

here is the complete scenario

[samliew]

Polling Triggers & Empty “Check Runs”

This is because the module is a POLLING trigger, and not an INSTANT (Webhook) trigger.

If you don’t see any bundles from the trigger module and operations on the rest of the modules, it means there are no new responses (empty output bundle) when the scenario ran to check for new items. This is called a “Check run”.

There are two main types of triggers, Polling (scheduled), and Instant (webhooks). Polling triggers can only run on a schedule. Instant triggers can be run as soon as data is received by the webhook.

• Polling means Make checks external service for changes (pull changes to Make).
• Webhook (instant) triggers means external service calls Make when there are new changes (push changes to Make).

The module you are using does not push changes — it’s basically a API request that Make has to occasionally “call” to fetch the latest changes/items.

To find out more on the different types of Trigger modules, see refer to Types of Modules and Webhooks sections of the Make Help Centre.

If you want your scenario to only run when there is new data (and not on a schedule or timed interval), see if your app has an “Instant” or “Webhook” trigger in Make. If not, check if the third-party service has a feature that can send out a webhook when content is created/updated - and then you can point it to a “Custom Webhook” trigger in your scenario.

If you want to re-run your scenario on older data,

Polling Triggers: Epoch Panel & Selecting Older Data

Go to the Epoch Panel, by right-clicking on the trigger module (polling triggers only), and select “Choose where to start” from the list of options in the context menu.

If you select “From now on”, the next time the scenario runs it will only return new data (or nothing if there is no new data).

You can also select other old data to re-run your scenario with next using the “Choose manually” option. This will then show you a list of previous historical items you can select to process the next time the scenario is triggered.

For more information, see

• Polling triggers
• Selecting the first bundle

Use a Webhook Trigger Module

To do this, you can try using the Twilio “New Message Status Event” module —

Webhook for status callback field in a create message action. Triggers for outgoing messages.

For more information, see https://www.make.com/en/integrations/twilio, and https://www.make.com/en/help/app/twilio in the help centre.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew

P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.

[Kishor_Kumar]

Hi, first of all, thank you for your reply. I’ve found a reference that mentions phone calls or SMS are not considered real-time on the watch, and I’ll need to use a custom webhook for that. I can get the URL and paste it into the incoming call webhook in Twilio.

Here’s the link to the reference:
Twilio Voice Tutorial - Respond to Incoming Calls.

I’m wondering if, after the data is transferred, I can customize the process. Instead of directly transferring the call, I’d like the caller to hear a message like:

“Hello, this is Bob. For Service 1, press 1. For Service 2, press 2. For Service 3, press 3, and so on until Service 9.”

Once an input is received, I’d like the system to respond with:
“Please wait, we are connecting you to our representative,” followed by the usual phone beeps.

Additionally, I’d like to forward the call to the desired number while recording is turned on. When transferring the call, the recipient (the number receiving the transfer) should hear a brief message like, “This is a lead from Website 1,” before the connection happens, rather than the caller (the person who originally called) hearing this message.

and when ends the calls the recording should be saved scenario stop.

while the calling if someone else it will show the busy line automatically in Twilio right does not have to anything with make.com

if you share the process briefly it will be helpful which module should i use and how?

flow chart for inbound forwarding call