# Whatsapp API connection error **URL:** \ **Category:** Questions\ **Tags:** whatsapp, error, api, connections\ **Created:** [January 21, 2026, 6:07pm UTC](https://community.make.com/t/whatsapp-api-connection-error/101519 "2026-01-21T18:07:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Binod\_Shaw](https://avatars.discourse-cdn.com/v4/letter/b/a3d4f5/32.png) [@Binod\_Shaw](https://community.make.com/u/Binod_Shaw)\ **Post date:** [January 21, 2026, 6:07pm UTC](https://community.make.com/t/whatsapp-api-connection-error/101519/1 "2026-01-21T18:07:01Z")
### 🎯 What is your goal? I am facing error with WhatsApp. Connection error is "your account \*\*\*\*\*\*\*\*\* is not registered. How to solve? ### 🤔 What is the problem & what have you tried? API ### 📋 Error messages or input/output bundles Account not registered ---
**Author:** ![charles\_chukwuma](https://avatars.discourse-cdn.com/v4/letter/c/e274bd/32.png) [@charles\_chukwuma](https://community.make.com/u/charles_chukwuma)\ **Post date:** [January 22, 2026, 3:42am UTC](https://community.make.com/t/whatsapp-api-connection-error/101519/4 "2026-01-22T03:42:20Z")
This usually isn’t a Make issue. That error comes directly from the whatsapp api It means the phone number you’re using isn’t fully registered or approved on the WhatsApp provider side. I’ve seen this happen when the number hasn’t completed verification or the business account setup isn’t finished. I’d double check that the number is active and able to send messages in the provider dashboard, then reconnect the WhatsApp connection in Make. After that, the scenario usually runs fine. ---
**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://community.make.com/u/discourse_ai_spam)\ **Post date:** [January 22, 2026, 3:42am UTC](https://community.make.com/t/whatsapp-api-connection-error/101519/5 "2026-01-22T03:42:23Z")
---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/make/original/1X/9786f7887a39f4a0fef4d09346ab5b54ce20222b.svg) [@system](https://community.make.com/u/system)\ **Post date:** [January 22, 2026, 7:45am UTC](https://community.make.com/t/whatsapp-api-connection-error/101519/6 "2026-01-22T07:45:47Z")
---
**Author:** ![Msquare\_Automation](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/msquare_automation/32/6634_2.png) [@Msquare\_Automation](https://community.make.com/u/Msquare_Automation)\ **Post date:** [January 22, 2026, 9:03am UTC](https://community.make.com/t/whatsapp-api-connection-error/101519/7 "2026-01-22T09:03:13Z")
Hi @Binod_Shaw , You can use **WhatsApp Business Cloud’s _Register a Sender_** module to register your WhatsApp account. If you’re encountering the **“Account is not registered”** error, this step is mandatory. The full process is clearly explained in the official documentation—please refer to it for detailed guidance. > **[WhatsApp Business Cloud - Apps Documentation](https://apps.make.com/whatsapp-business-cloud)** > > Apps Documentation I’m also attaching a **screenshot from the documentation** for reference, which highlights the relevant section. Registering the sender using this module should resolve the issue. ![Screenshot 2026-01-22 142606](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/4/1/4190d5cdd3a91f126cfcbcafa960c5fc75899ff6.jpeg) **Best regards,** **Msquare Automation** _Platinum Partner of Make_ @Msquare_Automation ---
**Author:** ![quintinmorrow](https://avatars.discourse-cdn.com/v4/letter/q/919ad9/32.png) [@quintinmorrow](https://community.make.com/u/quintinmorrow)\ **Post date:** [January 27, 2026, 6:51pm UTC](https://community.make.com/t/whatsapp-api-connection-error/101519/8 "2026-01-27T18:51:41Z")
WhatsApp API errors in Make are usually configuration-related rather than random outages. I’ve run into issues caused by expired tokens, wrong phone number IDs, or templates not fully approved. Even a small mismatch in credentials breaks everything. Double-checking webhook URLs and reconnecting the app often fixes it. Once the setup is clean, the connection tends to stay stable without much babysitting. ---
**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\ **Post date:** [April 27, 2026, 6:03pm UTC](https://community.make.com/t/whatsapp-api-connection-error/101519/9 "2026-04-27T18:03:12Z")