# Whatsapp connection **URL:** \ **Category:** Questions\ **Tags:** whatsapp\ **Created:** [September 23, 2025, 6:01pm UTC](https://community.make.com/t/whatsapp-connection/92599 "2025-09-23T18:01:26Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Daan\_van\_Bergen](https://avatars.discourse-cdn.com/v4/letter/d/bbe5ce/32.png) [@Daan\_van\_Bergen](https://community.make.com/u/Daan_van_Bergen)\ **Post date:** [September 23, 2025, 6:01pm UTC](https://community.make.com/t/whatsapp-connection/92599/1 "2025-09-23T18:01:26Z")
[Make.com](http://Make.com) is not connecting to my Whatsapp account. When I press _Creator Webhook_ and then _Create Connection_, I automatically get connected to WhatsApp Business. This gives me a Meta connection with Make, allowing me to seamlessly link my business account to [Make.com](http://Make.com). I select the business portfolio and create a new business account (choosing an old one is not an option). After that, I only see the message _“Cannot onboard clients at the moment”_ and in Make I see _“Waiting for authorization”_, which keeps running for a long time. Is there a solution or a workaround? ![whatsapp](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/5/3/533cffbf778354947d65d39b381f78c374ba0e11.jpeg) ---
**Author:** ![ROLL-E](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@ROLL-E](https://community.make.com/u/ROLL-E)\ **Post date:** [September 24, 2025, 1:28pm UTC](https://community.make.com/t/whatsapp-connection/92599/3 "2025-09-24T13:28:11Z")
bump, same issue since yesterday ---
**Author:** ![Daan\_van\_Bergen](https://avatars.discourse-cdn.com/v4/letter/d/bbe5ce/32.png) [@Daan\_van\_Bergen](https://community.make.com/u/Daan_van_Bergen)\ **Post date:** [September 24, 2025, 7:02pm UTC](https://community.make.com/t/whatsapp-connection/92599/4 "2025-09-24T19:02:52Z")
Sorry. No harm intended. Hoping for some help. ---
**Author:** ![samliew](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/samliew/32/13327_2.png) [@samliew](https://community.make.com/u/samliew)\ **Post date:** [September 25, 2025, 8:07am UTC](https://community.make.com/t/whatsapp-connection/92599/5 "2025-09-25T08:07:48Z")
Welcome to the Make community! As multiple users are experiencing the same issue, it is a server-side problem that needs to be reported to support. ### Contact Make Support For technical issues or bugs like this, contacting Make support by creating a ticket is the **only official option** available to paid Make customers. If you are a free customer, I recommend that you [get a free Pro plan](https://samliew.com/visit/make-pro) to get quicker support via the ticketing system. Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will also be able to reach out to the developer. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum. ### Search for Updates First Before creating a support ticket, do try to look around if **others are facing the same problem** too. Here are some things you can do — 1. Check the [Make Status page](https://status.make.com) to see if it is an ongoing network-wide issue/outage, and view any updates of internal investigations ([_example_](https://status.make.com/incidents/3v14j2512qfq)). 2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use: ### How to Create a Support Ticket If you are logged-in, you can head to the [new ticket page](https://www.make.com/ticket) to submit a ticket. (_If you are unable to login to your main account, it is advised to [create a free Pro account](https://samliew.com/visit/make-pro) to access this page._) [![Screenshot of the Create New Ticket page](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/b/c/bca1d426b1afb959b1dfe8f09cec8c349b925c19.png)](https://www.make.com/ticket) After submitting your support ticket, you should receive a **confirmation email** with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try [creating a ticket](https://www.make.com/ticket) again. _Example of email subject:_ `[#1234567] Ticket created | Technical challenge` ### Priority of Tickets If you do not receive a response from Make support, simply **be patient**. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, refer to the “Support” section on the [Pricing page](https://www.make.com/en/pricing), or on your organisation’s Subscription tab. If you are a free customer, I recommend that you [get a free Pro plan](https://samliew.com/visit/make-pro) to get quicker support via the ticketing system. ### Resolution When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to [search for answers](https://community.make.com/search?q=error%20status%3Asolved%20min_posts%3A2%20in%3Afirst%20order%3Alatest) to similar problems. Hope this helps! Let me know if there are any further questions or issues. — @samliew P.S.: investing some effort into the tutorials in the [Make Academy](https://academy.make.com) will save you lots of time and frustration using Make! ---
**Author:** ![Jorge\_Toledo](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@Jorge\_Toledo](https://community.make.com/u/Jorge_Toledo)\ **Post date:** [September 27, 2025, 4:28pm UTC](https://community.make.com/t/whatsapp-connection/92599/6 "2025-09-27T16:28:06Z")
This issue only occurs with business accounts/portfolios that do not yet have any WhatsApp account configured. I currently manage 4 business accounts: 3 of them already have WhatsApp accounts working and processes built in Make, and everything works as expected there. However, with 1 business account that does not yet have any WhatsApp account, the new onboarding flow consistently returns the following error: code: “SC424” name: “InvalidConfigurationError” message: “[access\_denied] Permissions error” I understand the recent update that Make has introduced to simplify the WhatsApp onboarding process, but this limitation prevents me from creating new WhatsApp automations for clients with new business accounts. ---
**Author:** ![Abhishek3544](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@Abhishek3544](https://community.make.com/u/Abhishek3544)\ **Post date:** [September 28, 2025, 7:23am UTC](https://community.make.com/t/whatsapp-connection/92599/7 "2025-09-28T07:23:40Z")
Hello Community, I am trying to connect my WhatsApp Business account with [Make.com](http://Make.com), but while onboarding through Facebook login I am getting the following error: > _“cannot onboard customers at this time”_ Steps I have tried so far: - Logged in with my Facebook Business Manager account. - Confirmed that my Business Manager is active. - Tried different browsers and cleared cache. But still, the onboarding is not proceeding. Could you please guide me on how to resolve this issue? please guide me process Any suggestions or workarounds would be highly appreciated. Thanks in advance 🙏 ---
**Author:** ![shafeel\_M](https://avatars.discourse-cdn.com/v4/letter/s/6f9a4e/32.png) [@shafeel\_M](https://community.make.com/u/shafeel_M)\ **Post date:** [October 2, 2025, 12:35pm UTC](https://community.make.com/t/whatsapp-connection/92599/10 "2025-10-02T12:35:47Z")
Same error here while connecting my whatsapp 😔 . ---
**Author:** ![Sebastian\_Pena](https://avatars.discourse-cdn.com/v4/letter/s/b5a626/32.png) [@Sebastian\_Pena](https://community.make.com/u/Sebastian_Pena)\ **Post date:** [October 2, 2025, 3:04pm UTC](https://community.make.com/t/whatsapp-connection/92599/11 "2025-10-02T15:04:48Z")
Having the same issue, have you found a solution? ---
**Author:** ![vendy](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/vendy/32/12635_2.png) [@vendy](https://community.make.com/u/vendy)\ **Post date:** [October 3, 2025, 7:52am UTC](https://community.make.com/t/whatsapp-connection/92599/12 "2025-10-03T07:52:12Z")
Hello @here 👋 Thank you for reaching out to us and sharing your experience with the community. We apologize to hear about your frustrations. After investigating this further, we found that this issue appears to be originating on Meta’s side. We recommend reaching out to Meta’s Support team for assistance or alternatively, you can explore third-party WhatsApp API providers on the web and use their apps on Make, for example [360Messenger for WhatsApp](https://360Messenger%20for%20WhatsApp). Thank you for your support 🙏 ---
**Author:** ![Daan\_van\_Bergen](https://avatars.discourse-cdn.com/v4/letter/d/bbe5ce/32.png) [@Daan\_van\_Bergen](https://community.make.com/u/Daan_van_Bergen)\ **Post date:** [October 6, 2025, 9:08am UTC](https://community.make.com/t/whatsapp-connection/92599/13 "2025-10-06T09:08:00Z")
Thanks! I’ll look into that. The Correct URL is : [home page - 360messenger - whastapp api for chatbot, marketing, messaging](https://360messenger.com/en/) Rgds, Daan ---
**Author:** ![Andres\_Lastra](https://avatars.discourse-cdn.com/v4/letter/a/77aa72/32.png) [@Andres\_Lastra](https://community.make.com/u/Andres_Lastra)\ **Post date:** [October 7, 2025, 4:05pm UTC](https://community.make.com/t/whatsapp-connection/92599/14 "2025-10-07T16:05:20Z")
Hi everyone 👋 I’m currently trying to connect **WhatsApp Business** to my flow in **Make** , but I’ve hit a roadblock with the Meta authentication window. When I go through the connection steps, Meta opens a pop-up window, but instead of continuing with the setup, I get the following message (translated from Spanish): > “ **No puede registrar clientes en este momento** ” > _“It’s not possible to register clients at this moment. Would you like to share your contact information so someone can get in touch with you and inform you about the next steps?”_ Below that, there’s a blue button that says: > “Yes, share my contact information.” When I click the button, it just keeps loading indefinitely and **never progresses to the next step**. There’s no way to continue or retry from this screen. 🔸 **What I’ve tried so far:** - Restarting the connection process. - Logging out and back in to both Meta and Make. - Using different browsers (Chrome, Edge). - Disabling ad blockers and clearing cache. None of these worked — the message keeps appearing every time. Additionally, Meta’s customer support is practically **nonexistent** or at least I haven’t been able to reach any effective channel to get assistance on this issue. Has anyone experienced this before or found a workaround to get past this Meta screen? Any help would be greatly appreciated 🙏 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/2/d/2dd89db0146db3f5681a5ffdc3fdf57f865fa04d.png) ---
**Author:** ![gleb\_logautomate](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/gleb_logautomate/32/56846_2.png) [@gleb\_logautomate](https://community.make.com/u/gleb_logautomate)\ **Post date:** [October 15, 2025, 1:46pm UTC](https://community.make.com/t/whatsapp-connection/92599/15 "2025-10-15T13:46:46Z")
@vendy but it’s a paid 3rd party product. did you further investigate the issue? Any updates from Meta? ---
**Author:** ![vendy](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/vendy/32/12635_2.png) [@vendy](https://community.make.com/u/vendy)\ **Post date:** [October 17, 2025, 8:08am UTC](https://community.make.com/t/whatsapp-connection/92599/16 "2025-10-17T08:08:41Z")
Hello there @gleb_logautomate 👋 We apologize for the trouble caused by this error. This is indeed a known issue on Meta’s side. The error indicates that Meta is currently blocking the onboarding step for your Business Manager/app. You can resolve this issue by waiting for approximately 24 hours and then attempting onboarding again. Thank you for understanding 🙏 ---
**Author:** ![Nitin\_Gupta](https://avatars.discourse-cdn.com/v4/letter/n/3be4f8/32.png) [@Nitin\_Gupta](https://community.make.com/u/Nitin_Gupta)\ **Post date:** [November 2, 2025, 3:47am UTC](https://community.make.com/t/whatsapp-connection/92599/17 "2025-11-02T03:47:07Z")
My issue resolved upon verification of Business account by META ---
**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\ **Post date:** [January 31, 2026, 3:57am UTC](https://community.make.com/t/whatsapp-connection/92599/18 "2026-01-31T03:57:05Z")