Zendesk autoreplies automation gives only one answer

[Adam5]

Hello,

We’re trying to create automation that replies to 5 star reviews on TrustPilot so our agents don’t have to.

It’s a rather tumultuous adventure so far as the automation worked at first and then it stopped and when it came back to life it gives only one answer (although our prompt gives creative examples of answers)

Would it be possible to check, as we’re running out of ideas.

So it looks like this

This module is looking for tickets with trust5 tag

And this one is responsible for creating various replies (only it doesn’t want to)

I set the temperature at 1 so it should have some variety of replies

Meanwhile it’s stuck on this - here replies are still internal notes as we’re testing it, so we don’t allow it to be public yet

Anybody tried something like that in Zendesk? Any help would be greatly appreciated!

[Trainward_Consulting]

Hi @Adam5,

If I’m understanding your problem correctly, you want a variety of replies from one Chatgpt step output.

If that’s the case I would recommend trying to use ChatGPT’s "Transform Text to Structured Data step.

In the example below, I’ve used this action to generate both a post caption and hashtags. Perhaps you could predetermine that ChatGPT should provide 5 different types of answers/output. So in your structured data, you would specify Answer 1, Answer 2, Answer 3…and so on and your prompt can determine how each answer should be crafted.

Hope this helps!

-Robin @Trainward_Consulting

[Adam5]

Hello and thank you for your answer,
What we’re trying to achieve is to feed OpenAI with e.g. 10 sample answers and make it choose one and modify it according to the customer’s review.
However when we swapped the module to the “transform text to structured data” we are getting the error below:

Any idea what’s wrong with this scenario?
Thanks in advance for your help,