# Zendesk issue connection API **URL:** \ **Category:** Beginner Questions\ **Tags:** zendesk, error, api\ **Created:** [August 28, 2024, 9:03am UTC](https://community.make.com/t/zendesk-issue-connection-api/53234 "2024-08-28T09:03:32Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![9090743a](https://avatars.discourse-cdn.com/v4/letter/9/41988e/32.png) [@9090743a](https://community.make.com/u/9090743a)\ **Post date:** [August 28, 2024, 9:03am UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/1 "2024-08-28T09:03:32Z")
Hello, I’m trying to connect my Zendesk to [Make.com](http://Make.com) I folllowed all the steps described [here](https://www.make.com/en/help/app/zendesk?_gl=1*kc6kef*_gcl_au*MTk4NjA5MzI1NS4xNzIyNTE1OTM5*_ga*NDc2MDQ0MjAzLjE3MjI1MTU5Mzc.*_ga_MY0CJTCDSF*MTcyNDgzMzkzNi4xMy4xLjE3MjQ4MzM5ODUuMTEuMC4w). I also checked on video this [link](https://youtu.be/B2p0VLT51iI?si=BJHFPwJdL63aDGQ0), to be sure I did all the steps correclty. But nevertheless I always get stopped after inserting my Zendesk Secrect in the module. See attached the error message. ![Screenshot 2024-08-28 at 11.01.08](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/a/a/aa29a0a4007c70844591dca8c176999ed6cfca0d.png) I’m sure my secret is created, my domain & Unique identifier are correct. I tried severals times, with a day in the between. I have no idea where the error could come from. May you help me please? Thank you for your support. ---
**Author:** ![ImMichaelCannon](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/immichaelcannon/32/48674_2.png) [@ImMichaelCannon](https://community.make.com/u/ImMichaelCannon)\ **Post date:** [August 29, 2024, 3:44am UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/2 "2024-08-29T03:44:08Z")
Hi @9090743a; the frustration of such things is terrible. It’s possible that a bad copy and paste occured along the way. I would suggest starting fresh, as in deleting the prior work, and proceeding slowly per the [https://www.make.com/en/help/app/zendesk#connect-zendesk-to-make](https://www.make.com/en/help/app/zendesk#connect-zendesk-to-make) guidance. ---
**Author:** ![William\_Qi](https://avatars.discourse-cdn.com/v4/letter/w/c2a13f/32.png) [@William\_Qi](https://community.make.com/u/William_Qi)\ **Post date:** [August 29, 2024, 6:28am UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/3 "2024-08-29T06:28:56Z")
I don’t think it’s that in this case. I’m also experiencing this same issue with the same error. I’ve triple checked that I’m specifying the correct credentials but I’m still getting that error. The Zendesk changelog also shows that there’s been an update to their OAuth 2 system, so I think this might be something that has to be fixed on Make’s side. > **[Changelog](https://developer.zendesk.com/api-reference/changelog/changelog/)** > > Developer documentation for products at Zendesk ---
**Author:** ![9090743a](https://avatars.discourse-cdn.com/v4/letter/9/41988e/32.png) [@9090743a](https://community.make.com/u/9090743a)\ **Post date:** [August 29, 2024, 12:30pm UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/4 "2024-08-29T12:30:41Z")
Thank you both for your feedbacks, [ImMichaelCannon](https://community.make.com/u/ImMichaelCannon), I deleted prior work and I proceed again with your [link](https://www.make.com/en/help/app/zendesk#connect-zendesk-to-make). I still get the same error message. [William\_Qi](https://community.make.com/u/William_Qi), Thank you for the link, indeed it seems that Zendesk changed their OAuth 2 system. Where should we make a request for [Make.com](http://Make.com) to proceed to the change? ---
**Author:** ![alex.newpath](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/alex.newpath/32/84_2.png) [@alex.newpath](https://community.make.com/u/alex.newpath)\ **Post date:** [September 1, 2024, 1:51pm UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/5 "2024-09-01T13:51:27Z")
> [@9090743a](#): > > Where should we make a request for [Make.com](http://Make.com) to proceed to the change? You should open a [support ticket.](https://www.make.com/en/login?source=ticket) ---
**Author:** ![9090743a](https://avatars.discourse-cdn.com/v4/letter/9/41988e/32.png) [@9090743a](https://community.make.com/u/9090743a)\ **Post date:** [September 2, 2024, 11:46am UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/6 "2024-09-02T11:46:02Z")
> [@9090743a](#): > > link Hello [alex.newpath](https://community.make.com/u/alex.newpath), Thank you, this is now done. I will udpate this Page once I get a feedback. ---
**Author:** ![9090743a](https://avatars.discourse-cdn.com/v4/letter/9/41988e/32.png) [@9090743a](https://community.make.com/u/9090743a)\ **Post date:** [September 12, 2024, 7:22am UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/7 "2024-09-12T07:22:47Z")
Hey, Here an update from [Make.com](http://Make.com) CS, They are on it 🙂 ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/a/b/ab27cd704c4f4e0258b488bd698c124ccd086b90.png) ---
**Author:** ![9090743a](https://avatars.discourse-cdn.com/v4/letter/9/41988e/32.png) [@9090743a](https://community.make.com/u/9090743a)\ **Post date:** [September 17, 2024, 9:58am UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/8 "2024-09-17T09:58:19Z")
Hello Everyone, I heard back from [Make.com](http://Make.com)’s customer support. To successfully connect with Zendesk, you’ll need to set the “Client kind” field to “Confidential” in Zendesk. Please refer to the screenshot below for details: ![image](https://europe1.discourse-cdn.com/flex013/uploads/make/original/3X/a/e/ae41ee55515d33d7386825839d9a5f7fe3995143.png) This requirement is likely due to changes Zendesk made to their API around August 2024. [Make.com](http://Make.com) has since updated their documentation to prevent this issue from recurring. See the details below: [here](https://www.make.com/en/help/app/zendesk?_gl=1*t0xf47*_gcl_au*MTk4NjA5MzI1NS4xNzIyNTE1OTM5*_ga*NDc2MDQ0MjAzLjE3MjI1MTU5Mzc.*_ga_MY0CJTCDSF*MTcyNjU2NjM5NC41Ni4xLjE3MjY1NjY1NTUuNTYuMC4w#connect-zendesk-to-make) Thank you all, and thanks to [Make.com](http://Make.com)’s customer support. ---
**Author:** ![Make\_Bot](https://dub1.discourse-cdn.com/flex013/user_avatar/community.make.com/make_bot/32/14661_2.png) [@Make\_Bot](https://community.make.com/u/Make_Bot)\ **Post date:** [October 1, 2024, 2:07pm UTC](https://community.make.com/t/zendesk-issue-connection-api/53234/9 "2024-10-01T14:07:21Z")