For quicker assistance with bugs and technical problems (especially on the Enterprise plan), you may want to contact support directly. They respond very quickly and update you frequently on the status of their investigation.
Just thought I might step in and pat you on the back for the great job you did while figuring out this problem with @samliew’s help. I’m thrilled to see you were able to learn more about the product and come up with a solution!
Also thank you for stepping back into the community and sharing your solution with us. We greatly appreciate that.
Keep up the amazing work!