Difficulty uploading media to WhatsApp Business Cloud to send a template message - RuntimeError
[400] [131053] (#131053) Media upload error Image is invalid. Please check the image properties; supported are JPG/JPEG, RGB/RGBA, 8 bit/channels and PNG, RGB/RGBA, up to 8 bit/channel.
I’ve been trying to upload jpg and png but constant error. Please help!
Welcome to the Make community!
You have not yet provided sufficient information to demonstrate the problem that would allow us to reproduce the scenario and any error(s).
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Could you please share screenshots of your full scenario? Also include screenshots of any error messages, module settings (fields), relevant filter settings (conditions), and module output bundles. We need to see what you’re working with to give you the best advice.
You can upload images here using the Upload icon in the text editor:
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You can upload the file here by clicking on this button:
Please provide the output bundles of each of the relevant modules by running the scenario (you can also get this without re-running your scenario from the History tab).
Click on the white speech bubbles on the top-right of each module and select “Download input/output bundles”.
Save each bundle contents in a plain text editor (without formatting) as a bundle.txt file.
You can upload the file here by clicking on this button:
If you are unable to upload files on this forum, alternatively you can paste the formatted bundles.
These are the two ways to format text so that it won’t be modified by the forum:
Method 1: Type code block manually
Add three backticks ``` before and after the content/bundle, like this:
```
content goes here
```
Method 2. Highlight and click the format button in the editor
Providing the input/output bundles will allow others to replicate what is going on in the scenario, especially if there are complex data structures (nested arrays and collections) or if external services are involved.
Sharing these details will make it easier for others to assist you.
Welcome to the Make community!
You’ll have to first upload the image to a service that provides you with a direct link to the image.
Examples of such services include Imgur, Flickr, and Cloudinary.
You can also use Amazon S3, Google Cloud Storage, etc. You can find more file hosting integrations here: https://www.make.com/en/integrations/category/storage.
Then,
Use the HTTP “Get a File” module with the file URL that you need to download into your scenario. This assumes that the URL is public and doesn’t require login.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
That’s not a direct link to the image, it looks like a link to an Imgur album page.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
How do I get a direct link to the image?
I copied both copy link and grab a link but still output is html.
Usually you’ll want to add the extension of the file to the URL, e.g.: https://imgur.com/HkbnaPX.jpg so you can view it on a web page like this: jsfiddle.net/qkwg3j8o
Change the image link in the above HTML editor, if you can view the image, Make can download the image using that link.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
