Failed to read file from the storage due to timeout

Features
1

Hello,

all of the sudden I get an error within my webhooks (first node), I haven’t seen before:

“Failed to read file from the storage due to timeout.”

Sometimes the scenarios work fine and there is no error, sometimes the error occurs and the screnario is deactivated by Make.

Any ideas how I can solve this problem?

2

This appears to be a server issue, please contact support.

For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.

You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users).

If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.

Join the Make Fans Discord server to chat with other makers!

3

Hello @KennesDigital thank you for raising this in the community.

I see you’ve already opened a ticket, which is exactly the right thing to do as our support team has the tools to investigate and escalate the issue to our developers if needed.

For anyone else experiencing this, I want to let you know that the issue has been escalated and our developers are currently looking into it. We’ll provide updates as soon as we have more information.

For updates, you can also follow our status page: https://status.make.com/

We are very sorry for any trouble or inconvenience this may be causing.
Thank you very much for your patience and your understanding. :pray:

1 Like
4

Hello @KennesDigital

I wanted to let you know that our developers have identified the root cause of the issue, fixed it, and are now monitoring the situation.

Feel free to let us know if everything is working for you.

Once again, we apologize for any inconvenience and disruptions this may have caused.
Thank you for your understanding :pray:

1 Like
5

this issue is still open and affecting us, its turning off our scenarios, sometimes multiple times a day

6

Welcome to the Make community!

For new or ongoing technical issues like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to.

You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.

Join the Make Fans Discord server to chat with other makers!