On April 14 and 15, I had an issue with a scenario where I received PDFs as an email attachment. About 30 of these messages failed and can’t be recovered.
I couldn’t find an option to reprocess these scenarios from the logs, so I’m trying to recover the attachments (PDFs), which will allow me to solve the issue by resending them manually from my email app.
Unfortunately, I can’t recover the PDF from the history logs. I’ve tried downloading the log details and reprocessing the module, but I can’t get the complete content of the PDF(see the “data” element in the image). It seems truncated, and I can’t find a way to get the full binary.
I’ve already submitted a ticket to support but haven’t heard from them yet.
This is important order information that we can’t afford to lose. Any help will be highly appreciated.
Thanks for the reply @samliew. These were faxes from RingCentral that were emailed directly to the email webhook. I’ve also contacted RingCentral about their logs, but it doesn’t seem the admin had enabled the option to keep history, which is stupid because you have to request that by contacting support directly… pretty stupid.
Hello @Hector_Torres,
In that screenshot you posted, to the right of Data size: 96.0 KB, there’s a download button that will let you download the output bundle, which may contain the entire set of data. Have you tried that yet? What you download is different than what you see.