Help restoring PDF attachment from logs

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Need to recover PDF attachments from logs

On April 14 and 15, I had an issue with a scenario where I received PDFs as an email attachment. About 30 of these messages failed and can’t be recovered.

I couldn’t find an option to reprocess these scenarios from the logs, so I’m trying to recover the attachments (PDFs), which will allow me to solve the issue by resending them manually from my email app.
Unfortunately, I can’t recover the PDF from the history logs. I’ve tried downloading the log details and reprocessing the module, but I can’t get the complete content of the PDF(see the “data” element in the image). It seems truncated, and I can’t find a way to get the full binary.

I’ve already submitted a ticket to support but haven’t heard from them yet.
This is important order information that we can’t afford to lose. Any help will be highly appreciated.

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image788×1374 157 KB

3

Welcome to the Make community!

Shouldn’t these emails still be in the email account, since the data was sent from there to the Custom Mailhook trigger module?

From what I know, we cannot get the truncated binary data from logs. Contacting support is the only option.

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Thanks for the reply @samliew. These were faxes from RingCentral that were emailed directly to the email webhook. I’ve also contacted RingCentral about their logs, but it doesn’t seem the admin had enabled the option to keep history, which is stupid because you have to request that by contacting support directly… pretty stupid.

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I think the Custom Mailhook isn’t really meant to be used directly.

In Gmail we have the option to create a filter to forward emails to the Custom Mailhook.

If the emails bypass your email system, there is no proper trail/record of them.

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6

Hello @Hector_Torres,
In that screenshot you posted, to the right of Data size: 96.0 KB, there’s a download button that will let you download the output bundle, which may contain the entire set of data. Have you tried that yet? What you download is different than what you see.

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7

It would be displayed as some imt function and that’s also truncated. The full binary is never stored in execution logs.

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That’s unfortunate, thanks for clarification on that.

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