I am trying to establish a Connection to the Amazon Payee Central EDI. They use Hosted SFTP and provide the Host and Username.
I generated the key pairs myself.
No matter what I try I get the error “All configured authentication methods failed”.
Amazon Support says the error is not on their end and lays with make.
Same connection details work with FileZilla and WinSCP.
Welcome to the Make community!
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users).
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
samliew – request private consultation
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Thank you for your reply!
I have contacted support via the ticket system twice 3 Weeks ago but have not gotten a reply.
Is there an Email I can directly contact?
Unfortunately not, they are using the ticket system to ensure all requests get streamlined so that they don’t miss a single ticket. This means that there’s a huge backlog of requests, which will be handled in priority based on the Make subscription you have.
For more information, see Pricing
samliew – request private consultation
Join the unofficial Make Discord server to chat with other makers!
Hello @nungnad
I’m very sorry to hear that you haven’t received a response from our support team. I’ve checked our system and couldn’t find any tickets logged from the email address associated with your community profile. To ensure nothing was missed, could you please confirm if you received a confirmation email after logging your tickets?
Thank you for your cooperation 
