I’ve been unable to open module configuration screens on Make.com

Questions
1

Hi,

I’m on the Core plan using eu2.make.com. Since 10 August 2025, I’ve been experiencing a persistent issue where modules will not load their configuration screens.

What happens:

  • I add a module, select the API/service and action.

  • When I click the module to configure it, the settings window just keeps loading forever.(An image showing this is attached)

  • This affects multiple modules (not just Apify), though occasionally one will open. It’s inconsistent.

Context:

  • Issue began mid-build on 10 August 2025.

  • I assumed it was a server issue and waited two days, but it’s still happening.

  • Tested on multiple laptops (same account) — issue persists.

  • All standard troubleshooting has been done:

    1. Hard refresh (Ctrl+F5 / Cmd+Shift+R)

    2. Cleared Make.com cache, cookies, local storage, site data

    3. Incognito/private mode

    4. Updated browser to latest version

    5. Tried different browsers (Chrome, Firefox)

    6. Switched networks (mobile hotspot, different ISP)

    7. Disabled VPN

    8. Removed/re-added modules

    9. Verified API connections (reconnected Apify, tested individually)

Additional notes:

  • Make.com status page shows operational, but I suspect this may be region-specific (eu2) or account-specific.

  • This is impacting my ability to continue building active scenarios.

  • I haven’t yet checked browser console logs but can do so if you tell me what specifically to capture.

Request:

  • Can you check server-side logs for my account to identify the cause?

  • If this is related to a known eu2 issue, can you confirm and provide an ETA for resolution?

Thanks,

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3

Hi and welcome to the Community.

For issues like this (especially where it might involve account-specific information) you’d be much better raising a support ticket.

Click the orange circle with the question mark at the bottom left of the Make scenario builder, select Contact Support and then follow the prompts.

2 Likes
4

HI Dave,

Thanks for the reply.

I did already but I was not expecting a reply very soon but in fact I got a reply a few hours after my sumbission.

So theres that. In the meantime we’re still in the process of fixing the issue.

Thanks,