Login 418: Unknown Exception

Hi everyone,

Does anyone have login issue?

I’ve been trying to login with Google SSO(Sign in with Google) , but I can’t. This error message shows up(418: Unknown Exception)

Which app/integration are you using, and are you using a Personal or Enterprise (Google Workspace) account?

If you are using a Personal gmail account, please follow these additional steps to connect.

How to create an OAuth app in GCP: https://www.make.com/en/help/tutorials/calling-google-apis-via-the--http-make-a-oauth-2-0-request--module ← FOLLOW THIS

1a. Enable the relevant API

Find the relevant API here: Google Cloud console
Go to API page, end click “Enable”

1b. Add the relevant scopes

Direct Link: https://console.cloud.google.com/apis/credentials/consent/edit

2. Insert all the known Google Redirect URIs for your app

Direct Link: https://console.cloud.google.com/apis/credentials

Here are some known redirect URIs you need for your Google Cloud Console OAuth app. If you set these up, you can reuse the same GCP app for other Google apps and modules on Make.

Once you’ve set these up, you can use/reuse the same Make connection for all the supported Google apps & modules on Make - you’ll only have to enable the APIs for your custom app.

3. Publish your GCP OAuth2 app

Direct Link: https://console.cloud.google.com/apis/credentials/consent

You might need to set your OAuth application to “Production”, otherwise the credentials expire very frequently.

1. To do this, go to menu item “OAuth consent screen”

or click here https://console.cloud.google.com/apis/credentials/consent

2. Then click the button below if the Publishing status is not “In production”

4. Set up connection (HTTP OAuth, or respective Google App)

A. HTTP OAuth2

You need a “Authorize parameters” key of redirect_uri with the above Make OAuth2 callback URL.

You can find the Client ID and Client Secret in the OAuth2 app you created in GCP, on the right-hand side of where you inserted the 8 callback URLs in step 2:

B. Google App

Insert the GCP app client ID and secret here BEFORE clicking “Sign in”
Gmail example:

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Hello @brighthopetop

I am assuming that it is your Make account that you have trouble logging into and I am very sorry for the inconvenience this may have caused.

Could you please make sure you’re using the correct login method: either password + email or SSO? If that doesn’t work, please try clearing your cache and cookies, and using a different browser.

If you’re still having trouble, please create a free account to log a ticket with our support team, who will be happy to assist further.

Feel free to keep us posted on the status here in this community thread.

Hello again @brighthopetop

I just wanted to step in and share an update about this.

Last week, we had an issue that temporarily overloaded our us1.make.com and eu1.make.com zones, causing some users to be logged out or be unable to login. We’re genuinely sorry for any trouble and frustration this may have caused.

We identified the root cause and mitigated the problem already and we’ll continue to monitor the situation. Should you face any problems logging in or getting logged out while you use the platform, please let us know right away.

Thank you very much for your understanding. :pray:

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