Need Help with Automation Issue Using Make

How To
1

Hello friends, I hope you’re all doing well! :star2:

I’m facing an issue with Make (Integromat) and could really use your help. The idea is to automate email replies using a Google Sheet that contains frequently asked questions along with their answers. Here’s how it’s supposed to work:

Whenever I receive an email with a specific question like “What are the payment methods?” or “What are the working hours?”, Make should look for the corresponding answer in the Google Sheet and send it automatically through Gmail.

But the problem I’m encountering is that the reply arrives empty, even though the information is present in the Google Sheet. I tried using a test message, and that worked fine, but when I try to use the actual data from the sheet, the message comes through as blank.

Has anyone faced a similar issue or has any tips on how to fix this automation? :thinking: Any help would be greatly appreciated! :pray:

Thank you in advance! :blush:

2

Welcome to the Make community!

To allow others to assist you with your scenario, please provide the following:

1. Relevant Screenshots

Please share screenshots of your scenario, any error messages, relevant module fields, and filters in question? It would really help other community members to see what you’re looking at.

You can upload images here using the Upload icon in the text editor:

2. Scenario Blueprint

Please export the scenario blueprint file to allow others to view the mapped variables in the module fields. At the bottom of the scenario editor, you can click on the three dots to find the Export Blueprint menu item.

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3. Output Bundles of Modules

Please provide the output bundles of the modules by running the scenario (or get from the scenario History tab), then click the white speech bubble on the top-right of each module and select “Download input/output bundles”.

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A. Upload as Text File

Save each bundle contents in your text editor as a bundle.txt file, and upload it here into this discussion thread.

B. Insert as Formatted Code Block

If you are unable to upload files on this forum, alternatively you can paste the formatted bundles.
These are the two ways to format text so that it won’t be modified by the forum:

  • Method 1: Type code block manually

    Add three backticks ``` before and after the content/bundle, like this:

    ```
    content goes here
    ```

  • Method 2. Highlight and click the format button in the editor

Providing the input/output bundles will allow others to replicate what is going on in the scenario even if they do not use the external service.

Following these steps will allow others to assist you here. Thanks!