Why won’t my scenario get past the first module?
Hello, I was following a YouTube on how to set up an email automation and I had to change from his example (gmail) to Microsoft. So I couldn’t follow it exactly, but I thought I had it, but after hitting ‘run one’, it only gives the green light to the first module, it doesn’t make it to the second module, which is the OpenAI message an assistant. Which I have set up, and put in the API and all. I just don’t know, I’m new to all things tech and need help please. There is no error message, just doesn’t go any further then the watch emails.
thank you In advance, sorry for the inconvenience.
What messages are you watching? It doesn’t go past the first module is cause there are no messages returned from it.
Right click on the first module, and choose where to start, and select a date when you know there will be messages it can pick up
Welcome to the Make community!
Polling Triggers & Empty “Check Runs”
This is because the module is a POLLING trigger, and not an INSTANT (Webhook) trigger.
If you don’t see any operations after the trigger module, it means there are no new responses (empty output bundle) when the scenario ran to check for new items. This is called a “Check run”.
There are two main types of triggers, Polling (scheduled), and Instant (webhooks). Polling triggers can only run on a schedule. Instant triggers can be run as soon as data is received by the webhook.
- Polling means Make checks external service for changes (pull changes to Make).
- Webhook (instant) triggers means external service calls Make when there are new changes (push changes to Make).
The module you are using does not push changes — it’s basically a API request that Make has to occasionally “call” to fetch the latest changes/items.
To find out more on the different types of Trigger modules, see refer to Types of Modules and Webhooks sections of the Make Help Centre.
If you want your scenario to only run when there is new data (and not on a schedule or timed interval), see if your app has an “Instant” or “Webhook” trigger in Make. If not, check if the third-party service has a feature that can send out a webhook when content is created/updated - and then you can point it to a “Custom Webhook” trigger in your scenario.
If you want to re-run your scenario on older data,
Polling Triggers: Epoch Panel & Selecting Older Data
Go to the Epoch Panel, by right-clicking on the trigger module (polling triggers only), and select “Choose where to start” from the list of options in the context menu.
If you select “From now on”, the next time the scenario runs it will only return new data (or nothing if there is no new data).
You can also select other old data to re-run your scenario with next using the “Choose manually” option. This will then show you a list of previous historical items you can select to process the next time the scenario is triggered.
For more information, see
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
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