Obtaining a certificate for intermediate studies at the Make Academy
What is the problem?
A month ago, I completed the intermediate level at Mac Academy and passed the final assessment. I didn’t receive a certificate or badge, apparently because while I was studying, updates were released to the modules I’d already completed, and I needed to complete them.
Now I can’t find which modules I need to complete. And how do I get a certificate and badge?
As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting scenario/module error messages, etc.). We cannot assist with account, billing, platform availability, technical issues, or bugs with the underlying software.
Make support has access to your specific account details which you might need to share, which is not advisable here on this public forum.
How to Create a Support Ticket
If you are unable to log-in, you should use this form to report and resolve your account’s login issue first.
When you are logged in to your account, head to the new ticket page to submit a ticket. Above: Screenshot of the Contact Support page
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge
Priority of Tickets
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription page. If you are a free customer, you can create a temporary free Pro account to get quicker support via the ticketing system.
Resolution
When your ticket has an update and/or issue is resolved, we’d love to hear details about it, and how support and you worked to resolve it (including use of any workarounds). By posting your findings and solutions in this thread, we are contributing to this knowledgebase to enable others with similar problems to search for answers.
What is your goal?
What is the problem?
What have you tried so far?
Screenshots: scenario setup, module configuration, errors
