OpenAI GPT4o - extracting info from PDF

Hi all,

I have 2 existing scenario’s that process PDF’s and extract info from those docs and stores them in Airtable. I upload the files to OpenAI and place them in a vector store, next Assistants module containst instructions to process that file. Both scenario’s work well.

Now I duplicated (export/import) these scenario’s, but in the new environment I am unable to process the files, all settings are equal but OpenAI always gives me something like:

I couldn't find any relevant information in the provided documents to extract the required data from "5211347185.pdf". Please ensure the correct file is uploaded or provide additional context if available.

when I test the assistant in the playground it works as expected.
someone else experiencing the same?