Now I added connections to google sheets, drive and instagram. The scenario is working fine and is posting on the instagram but the image quality posted is really poor. If I manually post the same image then it turns out great but when posted via scenario, it degrades the image quality.
Link to post made via scenario: https://www.instagram.com/p/C3pjThUOQJI/
Link to post made manually: https://www.instagram.com/p/C3pk4eCPAT0/
There are no image “quality” fields in the modules, so I guess you’ll have to contact support for this one.
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Yes I received this email with ticket number but where can i check their response? Will that also come in the email because I haven’t received any reply yet.?
How fast you get a response will be affected by how many tickets are in the support queue, how serious the bug is, the priority based on your subscription tier, and possibly other factors as well.
I see that the support team investigated this and gave you the following advice. I’m sharing it here for the benefit of the community.
Make Support response:
The link used for the Photo URL is the thumbnail link. Please note that the thumbnail is a preview of the actual file. In this case, we recommend remapping the Photo URL field with the ‘Web Content Link’ value instead.
