Picture quality gets reduced when posted to instagram account

[pod_1]

Hello everyone,
I am new to make.com and I tried the following scenario:
https://us1.make.com/templates/4924-create-a-post-in-instagram-for-new-google-sheets-rows

Now I added connections to google sheets, drive and instagram. The scenario is working fine and is posting on the instagram but the image quality posted is really poor. If I manually post the same image then it turns out great but when posted via scenario, it degrades the image quality.
Link to post made via scenario: Legacy Lines on Instagram: "completed another trip around the sun t shirt"
Link to post made manually: Legacy Lines on Instagram: "Completed another trip around the sun t shirt"

Can someone guide me what am i doing wrong here?

[samliew]

Welcome to the Make community!

There are no image “quality” fields in the modules, so I guess you’ll have to contact support for this one.

For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.

You can open a new ticket, or if you are unable to login for some reason, you also can reach support using the contact form on the website.

If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.

[pod_1]

Hi,
I created the ticket as per your suggestion but where do i track it?

[samliew]

You should get an acknowledgement in your email that you used to submit the ticket (or your account email).

[pod_1]

Yes I received this email with ticket number but where can i check their response? Will that also come in the email because I haven’t received any reply yet.?

[samliew]

Yes, you will receive responses by email as well.

How fast you get a response will be affected by how many tickets are in the support queue, how serious the bug is, the priority based on your subscription tier, and possibly other factors as well.

Thanks for your patience and understanding.

[pod_1]

OK thanks for the clarification.

[Michaela]

Hello @pod_1

I see that the support team investigated this and gave you the following advice. I’m sharing it here for the benefit of the community.

Make Support response:

The link used for the Photo URL is the thumbnail link. Please note that the thumbnail is a preview of the actual file. In this case, we recommend remapping the Photo URL field with the ‘Web Content Link’ value instead.