Problem inviting members to my organization (Access denied / Pending invitation issue)

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1

Hi everyone,

I’m facing a really frustrating issue with the “Invite member” feature on Make.
Here’s what’s happening:

  • I invited another user (with a brand new Make account) to join my organization as an Admin.

  • The user received the invitation email and clicked Accept invitation.

  • After accepting, they get redirected to their own personal Make dashboard, not my organization.

  • On my side, the status still shows “Pending invitation”, and if they try to access my org manually, they get “Access denied”.

I already contacted support and followed their advice to remove and re-invite the user, but the issue persists — still “Access denied” and the invitation remains pending.

I’m trying to understand:

  1. Is this a known bug or a limitation of the Free/Pro plan?

  2. Do both accounts need to be on the same plan type?

  3. What’s the correct way to invite someone (like a collaborator or freelance consultant) to access an organization’s space?

My goal is to simulate a real client situation where I need to be invited into a client’s Make organization to configure and deploy scenarios for them.
Right now, this feature just doesn’t seem to work as expected.

Any help or clarification would be really appreciated — this is a key part of my workflow as a Make consultant.

Thanks in advance,

4

Hello there @Yacine_Bensahana :waving_hand:

I see that you opened a ticket with our Customer Care team and that one of our Agents already jumped in and replied to you. Would you mind continuing the conversation with them and then perhaps sharing the solution with the community? This way, everybody can benefit from your findings.

Thanks a lot! :folded_hands:

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