Hi, I have a problem where my scenarios are receiving the same webhook 3 times. This causes the scenario to run 3 times, resulting in, for example, the same email being sent 3 times. How can I stop this?
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Hi @Esben
Please specify what is the trigger so that we can further assist you.
Best regards,
Msquare Automation
Gold Partner of Make
@Msquare_Automation
I’m not sure I understand what you mean, but you can see the scenario in the picture. The webhook is the trigger.
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Hi @Esben
We were asking when will the webhook gets triggered?
Best regards,
Msquare Automation
Gold Partner of Make
@Msquare_Automation
The webhook comes from our customer service software (Aidbase), so when it sends data, it gets triggered.
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It’s better to know what triggering the events first 
@Esben
Okay , is it sending data again with this scenario, which might be causing a loop.
Best regards,
Msquare Automation
Gold Partner of Make
@Msquare_Automation
@Esben
Make sure that the webhook is linked only once.
Best regards,
Msquare Automation
Gold Partner of Make
@Msquare_Automation
Sorry to jump in,
First, I would recommend to cross check the configuration in Aidbase.
However there could be several potential solutions and troubleshooting steps you can take as well.
For instance, you can add a unique identifier to each webhook payload from Aidbase.
And you can implement a logic to check if the incoming webhook has already been processed or not.
What do you mean? This webhook is only used here, so I would think it’s only linked once.
@Esben
You will have connected the webhook link to get triggered when the data is send right. So just confirm it is linked only once. If it is linked twice or thrice , the scenario gets triggered that many times.
Best regards,
Msquare Automation
Gold Partner of Make
@Msquare_Automation
Yes, what I meant, clients (Aidbase) can send the same message multiple times with a buggy behavior, so I would recommend to secure your server side logic (in this case Make’s webhook’s scenario) to avoid from processing the same data multiple times.
yes it is only linked once
Sorry, not familiar with Aidbase, does it provide the event logs like how it sent the message through a webhook? I would say it’s client side buggy behaviors.
If you don’t mind, may I ask if you can share the Webhook’s playload a bit?
Hope there is a unique identifier that you can figure out the duplicates
I checked under details for a webhook, and if I look at the 3 that come simultaneously, they all have the same webhook ID.
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Great! You can use that the same webhook ID. to process only once!
But how can i do that?
@Esben hope this video helps your understanding!
so now ill need to store all data that it sends?