I set up an automation involving manychat and active campaign. The target is to collect data from manychat to activate email sales capaigns.
Every time I “run once”, it works properly. And then, after a while, I get this message:
I don’t know what to do about it, because every time I correct and run once, it works for a while. What should I do?
Can you share the output of Watch Incoming Data module?
Seems like the email is not part of the module, you can simply add a filter in between first and second module checking if email exists.
As you can see from the output the email field is empty, thus causing the issue.
Since, I believe the ActiveCampaign module requires email to be there, you need to make sure that user enters the email when initiating chat on Manychats.
Great! I’ll try to correct it on manychat then. Thanks!
You could also add a filter after the Manychat module so that only records with an email address continue to the ActiveCampaign modules.
Or, add a Router and send a notification via e-mail or messaging to an admin to notify them.
It worked! Thanks, guys
