Suddenly Scenario Broke Without Any Changes! AWS S3 Upload Timeout

[Ben_Jazz]

What is your goal?

Upload to AWS S3

What is the problem & what have you tried?

Hi

I have multiple scenarios that “used to” work flawlessly with AWS. But after a few days of running, all the uploads to AWS stopped working and they give timeout error. Even for uploading a 30kb image!

Which is very strange because they were working fine. I didn’t make a change anywhere.

The error is
This module timed out
The operation timed out

Error messages or input/output bundles

This module timed out
The operation timed out

Code: ModuleTimeoutError

===========
Input

Bundle 1Collection
DataBuffer, codepage: binary
89 50 4e 47 0d 0a 1a 0a 00 00 00 0d 49 48 44 52 00 00 06 88 00 00 02 02 08 02 00 00 00 73 d9 d8 d1 00 00 00 01 73 52 47 42 00 ae ce 1c e9 00 00 00 6c 65 58 49 66 4d 4d 00 2a 00 00 00 08 00 04 01 1a 00 05 00 00 00 01 00 00 00 3e 01 1b 00 05 00 00 00 01 00 00 00 46 01 28 00 03 00 00 00 01 00 02 00 00
All data was processed, but the data was too large to log. The original size was 35.5 KB.
SHA1 checksum: 12345678***
Bucket opus-videos-12345***
Region eu-north-1
File name Logo.png

The issue is only with AWS S3 upload. Not sure why it broke if it was working for a few days.
How is it that suddenly it times out?

Screenshots (scenario flow, module settings, errors)

[Barnaby_Marshall]

I am having the exact same issue. Anybody have any clues as to why this is happening?

[RHoss]

Here’s the response I got from support

We are aware of the issue affecting the AWS S3 > Upload a File module, where it is returning ModuleTimeoutError errors.
This issue has been escalated to our Development Team for investigation.

Thank you for your patience. We will promptly notify you as soon as we have more information or an update to share.

[Mr.Make]

What is your goal?

Anyone else experiencing aws timeout modules working for years are now timing out for no reason

What is the problem & what have you tried?

Can someone please look into this it is causing errors all over our org.

Screenshots (scenario flow, module settings, errors)

[Mr.Make]

@vendy can you please have the team look at this. No errors are being shared just that the upload a file module gets timed out. Its been working for years on scenarios and now happening all across our organization nothing was changed on our end.

[Barnaby_Marshall]

Same issue here. Unexplained timeouts. Not a credentials issue.

[Mr.Make]

@vendy Can you please add a banner to the community that there is an ongoing issue with this I got confirmation from the team.

Hey @hereforzil

Thank you all for raising this in the community and keeping others up to date. As @Mr.Make mentioned, there is an ongoing issue affecting the AWS S3 > Upload a File module. Our engineers are aware of it and are currently investigating the cause of the issue.

We apologize for the frustration and inconvenience. I’ll update this topic as soon as we have some information regarding the issue.

Thank you for your patience

[Ben_Jazz]

Thank you.

We are running ads and need this to be working asap. When will it be fixed?

Thank you

[vendy]

Hey @Ben_Jazz

We don’t have an exact date to share yet, but this is actively being worked on and remains a top priority for our engineering team.

I’ll come back as soon as I hear any updates!

[vendy]

Hey @here

Our developers were able to identify the cause of the issue and a fix was deployed. Could you please retry your scenarios and confirm the error doesn’t appear anymore?

Thanks!