I am creating a scenario with a Webhook and a Zoho CRM. Although I have created it when I test it it doesn´t work because I can´t see the fields of my webhook on the Zoho CRM when I create it, it doesn´t appear. Any help?
Welcome to the Make community!
It appears that you are incorrectly mapping the fields in the Zoho module.
If you need further assistance, please provide the following:
1. Screenshots of module fields and filters
Please share screenshots of relevant module fields and filters in question? It would really help other community members to see what you’re looking at.
You can upload images here using the Upload icon in the text editor:
2. Scenario blueprint
Please export the scenario blueprint file to allow others to view the mappings and settings. At the bottom of the scenario editor, you can click on the three dots to find the Export Blueprint menu item.
(Note: Exporting your scenario will not include private information or keys to your connections)
Uploading it here will look like this:
blueprint.json (12.3 KB)
3. And most importantly, Input/Output bundles
Please provide the input and output bundles of the modules by running the scenario (or get from the scenario History tab), then click the white speech bubble on the top-right of each module and select “Download input/output bundles”.
A.
Save each bundle contents in your text editor as a bundle.txt file, and upload it here into this discussion thread.
Uploading them here will look like this:
module-1-input-bundle.txt (12.3 KB)
module-1-output-bundle.txt (12.3 KB)
B.
If you are unable to upload files on this forum, alternatively you can paste the formatted bundles in this manner:
-
Either add three backticks
```before and after the code, like this:```
input/output bundle content goes here
``` -
Or use the format code button in the editor:
Providing the input/output bundles will allow others to replicate what is going on in the scenario even if they do not use the external service.
Following these steps will allow others to assist you here. Thanks!
2 Likes
Hi @Claudi ,
Sorry if I am a little bit obvious, but what is the origin of the data you get from your custom webhook? It seems that some data is lacking.
2 Likes
blueprint.json (4.8 KB)
This is the output from the Webhook:
[
{
“nombre”: “claudi”,
“apellido”: “glez”,
“mail”: “adsf@gmail.com”,
“nombre_empresa”: “bestial”,
“telefono”: “3445466456”
}
]
From the Zoho the output is not generated
The Origin is from Flowise, but If I test it with Run once on the Webhook side I get the output:
[
{
“nombre”: “claudi”,
“apellido”: “glez”,
“mail”: “adsf@gmail.com”,
“nombre_empresa”: “bestial”,
“telefono”: “3445466456”
}
]
But from the Zoho there is no any output. I am attaching my scenario here
blueprint.json (4.8 KB)
Could you also add a screenshot of the data mapping of the Zoho CRM module (how do you fill the data)?
2 Likes
That module doesn’t look right, since there are no fields to map your new data into.
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.
You can open a new ticket, or if you are unable to login for some reason, you also can reach support using the contact form on the website.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
2 Likes
Ok, I will open a ticket now. Thanks
1 Like
Fixed! After open the ticket from support has told me there was an issue with the model Zoho CRM and I have to use other Zoho CRM, Create an object instead of the other one.
2 Likes
Hey @Claudi 
Thank you so much for coming back here and sharing the solution our amazing support team gave you!
1 Like