Zoho Mail connection keeps disconnecting

Features
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1

Hi Make Community.

I currently have a scenario that uses the Zoho Mail app but it keeps randomly disconnected every few steps - the logs show this error and it happens on a different step each time including the built-in steps and the Zoho Mail API custom API call step:

2025-11-14_00-45
2025-11-14_00-45425×414 30.2 KB

I then have to go to the Connections page to manually reconnect with my Zoho account. I think this has to be a bug with the built-in Zoho Mail integration. Anyone else having the same issue?

I’ve already tried these troubleshooting steps:

Recreate the Connection with Correct Scopes

  • Delete the existing Zoho Mail connection in Make.com..

  • Re-add it, making sure to grant all required scopes for the modules you’re using (sending, reading, searching emails).

  • Use the correct Zoho domain for your account region.

Check Zoho Account Region

    • Log into Zoho Mail directly and confirm your domain (zoho.com, zoho.eu, etc.).

    • In Make.com, ensure the connection uses the same region.

Use a Dedicated Browser Session

    • When authorizing, log out of all Zoho accounts.

    • Use an incognito window to ensure Make.com connects to the correct account.

3

Hello,

Welcome to the community.

Are you sure your API calls do not exceed API quota limits? You said the problem happens randomly every few steps. Try adding “sleep” modules between calls and see if that helps.

If you can be sure that’s not the case:

  1. You can try to use Chrome Dev Tools plugin to see full API request and API response. If you’re not familiar with that,
  2. Try to contact Make.com Support - https://www.make.com/en/ticket if the problem occurs on random modules and the same configuration is working and stops working in the next run with the same data, the problem may relate to backend config or Zoho restricting Make.com calls.

Have a nice day!