500 | An error occurred in AI Agent Service

Questions
,
1

:bullseye: What is your goal?

Verify the error and possible solutions

:thinking: What is the problem & what have you tried?

The agent had been working for weeks without any issues, and now it returns this 500 error in 95% of the requests | An error occurred in AI Agent Service.| It looks like something went wrong. Please give us time to fix it.

:clipboard: Error messages or input/output bundles

500 | An error occurred in AI Agent Service.| It looks like something went wrong. Please give us time to fix it.

1 Like
3

Hello there @Akmrassy :waving_hand:

Thank you for reporting this in the community! We apologize for the frustration caused by this error.

There indeed is a problem with the Make AI Agents and we have already informed our Devs about this. They are currently investigating the root of this issue to deploy a fix as soon as possible.

I’ll keep you informed in this thread about further information and the timeline.

Thank you for your patience and understanding :folded_hands:

4

:bullseye: What is your goal?

Make AI Agent to process message and reply to customer

:thinking: What is the problem & what have you tried?

Suddenly my scenario stopped due to “error 500 An error occurred in AI Agent Service.| It looks like something went wrong. Please give us time to fix it.”

:clipboard: Error messages or input/output bundles

“error 500 An error occurred in AI Agent Service.| It looks like something went wrong. Please give us time to fix it.”

5

Hey there :waving_hand:

I’m coming with an update from the developers!

Our Engineers confirmed that the error “500” in the Make AI Agents should be fixed now. All your scenarios including Agents should be working now.

Let me know if you’re still experiencing the issues or if there’s anything else I can help with.

Thank you for your patience and understanding :folded_hands: .

2 Likes